Need Help with Artisan POS? |
If you've already tried the Knowledge Base and the User's Manuals (preprinted or available to customers in our Download Area), and you still need help, we have friendly support staff available to help you by phone or email.
(Vendor Catalog updates are available from our VCSS Download Area.)
Contact Support
You may call us at 727-738-8188 (or the toll-free number provided with your support plan). If you call during normal hours and have a support plan, you will be immediately put in line for the next available US-based technician. (If nobody is available immediately, we will call you back, rather than making you wait on hold.) Without a support plan, you will first have to fill in some paperwork and pay a $75 for the 1st hour and $50/hr thereafter, with a one-hour minimum and billed in 15-minute increments.
You can also reach us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it ; the charges are the same, but you may prefer to put your issue details in writing. Email response time varies greatly depending on staff availability, but is usually within one business day. For urgent issues, please call instead.
Connect To Technician (for remote control of your computer)
If you're working with a CerTek Support Technician who has requested to connect to you computer (PC or Mac), click HERE to complete the connection. In newer versions of our software, you can get directly to the connection page by selecting "Connect to Technician" from the "Tools" pull-down menu, without coming here.
Send Files to Our Support Staff
You can send small files (less than 5 MB) as email attachments to the support email address above, but in general, the best methods are described HERE.
