Artisan POS Supported Printers

Sheet Printer Requirements:

In General Artisan POS will work with most sheet printers (8 1/2 x 11) printers for printing forms and reports with limited support for sheets of labels.

  • Is physically connected via USB, Network, Wireless, or Bluetooth.
  • Has appropriate printer driver installed and functioning.
  • Make sure a Test Page will print from operating system printer setup.
  • CerTek highly recommends wired connections.

 

Receipt Printer Requirements: Includes the requirements for Sheet Printers, PLUS:

Classic Artisan POS 3.5 (and earlier) – Windows Only

  • Epson, Star, Ithaca, Bixolon, and other receipt printers supported.
  • USB connections are highly recommended, once installed don’t swap to different USB ports.
  • Limited support for Serial & Parallel.
    • Your serial or parallel port must be permanently attached to your computer.
    • CerTek can not assist you with the installation or maintenance of USB to Serial or USB to Parallel devices.
      • We will assist you other aspects of your printer besides the communication.
      • NEVER move these devices to a different USB port.
  • Generic Text Drivers are acceptable.

Artisan POS 4.X – Windows 

  • Epson, Star, Ithaca, Bixolon, and other receipt printers supported.
  • USB connections are highly recommended, once installed don’t swap to different USB ports.
  • Limited support for Serial & Parallel
    • Serial & Parallel receipt printers are generally too slow to be considered functioning in 4.X and are therefor not recommended; but may work in the interim while new hardware is on order.
    • CerTek can not assist you with the installation or maintenance of USB to Serial or USB to Parallel devices.
    • Your serial or parallel port must be permanently attached to your computer.
    • We will assist you other aspects of your printer besides the communication. NEVER move these devices to a different USB port.
  • Generic Text Drivers are NOT supported and Artisan 4.X will not print through them.

Artisan POS 4.X – Mac 

  • A newer Star TSP 100 is preferred over the Epson TM-T20.
  • Other receipt printers are not supported on a Mac.
  • New devices with current firmware only.
  • USB connections are recommended, once installed don’t swap to different USB ports.

 

Label Printer Requirements: Includes the requirements for Sheet Printers, PLUS:

Classic Artisan POS 3.5 (and earlier) – Windows Only

  • Specific Cognitive, Zebra, Eltron, TSC, & Sato models are supported.
  • Dymo is NOT supported.
  • USB connections are highly recommended, once installed don’t swap to different USB ports.
  • Limited support for Serial & Parallel
    • CerTek can not assist you with the installation or maintenance of USB to Serial or Parallel devices.
  • Generic Text Drivers are acceptable.

Artisan POS 4.X – Windows 

  • Specific Cognitive, Zebra, Eltron, TSC models are supported.
  • Dymo and Sato are NOT supported.
  • USB connections are highly recommended, once installed don’t swap to different USB ports.
  • Limited support for Serial & Parallel
    • Serial & Parallel receipt printers are generally too slow to be considered functioning in 4.X and are therefor not recommended; but may work in the interim while new hardware is on order.
    • CerTek can not assist you with the installation or maintenance of USB to Serial or USB to Parallel devices.
    • Your serial or parallel port must be permanently attached to your computer.
    • We will assist you other aspects of your printer besides the communication. NEVER move these devices to a different USB port.
  • Generic Text Drivers for Label Printers ARE supported on 4.X.

Artisan POS 4.X – Mac 

  • ONLY Specific TSC models are supported on a Mac.
  • New printers with current firmware only.
  • USB connections are recommended, once installed don’t swap to different USB ports.

 

IMPORTANT NOTES:

In general device configuration is your responsibility when reasonable attempts are made to get it working through our normal tools. We may recommend that you seek assistance with a local technician, especially if the network or wiring is a likely cause for the trouble.

CONSIDER CAREFULLY BEFORE YOU:

  • Upgrade your Operating System
  • Move your computer
    • You should mark your USB connections and make sure you put them back the exact same way into the exact same USB sockets / ports.
  • Swap Devices from one computer to another.
  • Although often very beneficial, new Anti-Virus, Firewall, or Backup software installation may stop or block Artisan from operating properly.

 

LIMITATIONS:

We have limited capabilities with older devices because sometimes the device is failing and there is noting we can do. You should expect 5 years for a receipt printer and 3-5 years for a label printer. Anything beyond that is lucky. We understand however that older devices may be working fine, but may have normal issues. We will work for a limited time to resolve these issues.

Older devices may suffer the following trouble: (Possible resolutions are indented beneath.)

  • Lighter printing or printing on one side or the other.
    • Make sure the printer head is fully locked.
    • There may be a cleaning process that would of benefit.
    • Ribbons, thermal paper, or ink could be defective.
  • Printer stops working after Operating System upgrade.
    • Reboot computer.
    • Reinstall drivers.
    • Look for Firmware upgrades.

 

PROBLEMS & SOLUTIONS:

Typical causes of hardware trouble.

  • Power Fluctuations
    • Shut everything down and print things backup up in the following order, waiting for a sufficient period of time between each step for the process to complete.
      • Internet Router
      • Network Devices (Switches & Routers)
      • Computer
      • Printers
  • Device is powered off.
  • Device is not connected to computer.
  • Computer is confused and requires a reboot.
  • Device is confused and requires a power cycle. (Turn off, wait 10 seconds, turn back on.)
  • Virus or Malware or Ransomware may have be present.
    • Get a local technician to assist you.