Artisan General Questions

How do I get started?

  • Ask for a Demo or Trial version
  • Get familiar with the program and create a list of questions you may have.
  • Explore the software and make sure it meets or exceeds your business needs.
  • Work with CerTek to setup your system after you acquire the software.
  • Give data you need imported into Artisan POS to CerTek staff.
  • Schedule training (Additional charges).
  • Use knowledge base to get more familiar with Artisan POS.

 

Which currencies do you accept?

Currently, we are only able to do business using US dollars.

Does your product have a web interface?

Our older version 3.5.X does have a web interface where you can integrate your website with your point-of-sale system and manage sales/orders from Artisan POS.

Our latest version 4.0.X is currently under testing environment and is not fully ready for a web interface but we are working hard to integrate more options such as Volusion and Shopify into our point-of-sale software as well as an API to allow developers to custom-build web interfaces.

Learn More

What type of support do you offer?

We offer different levels of support. The main difference among them is the number of incidents a merchant gets per month.  The most important thing of having a support plan besides having professional help when needed is the Software Upgraded at not additional cost.

  • Basic Support – Includes 1 incident per month.
  • Standard Support –  Includes 4 incidents per month.
  • Premium Support –  “Unlimited” incidents (within reason), increased coverage.

Premium Support extends Artisan Support to unlimited incidents (within reason), plus phone (or email) help with all computers and equipment used with Artisan—even if not purchased from us—including local networking (LAN) used to connect multiple computers. Also premium support gets higher placement in support queues, substantial discounts on custom reports, labels, and forms. We will assist you to the best of our ability to determine the nature of the trouble and fix configuration problems; repair costs are not included. Networking support is limited to general connectivity and the basic file sharing and drive mappings needed to make Artisan operate; it does not include configuration or diagnosis of file servers except by special arrangement.

We also have more support plans available including seasonal and starter plans.

Learn more about support plans.

How do I purchase your product?

We recommend you get an overview of what Artisan POS can do for you and your business. You can get a Demo or Trial version you can use before taking the decision to buy it. Once ready to buy the software just get it touch with our sales department at (877) 723-7835

Learn More

Existing Customer Questions

I could not find an answer on the knowledge base, what can I do to get help?

If you have tried to use our knowledge base and could not find any article that addresses your issues and you have a current Support Plan, contact technical support immediately and let us know what the problem is.

You can contact support in two ways:

By email: support@certek.com (24-hour turn-around)

By Phone:

  • US Toll-Free Sales: 877-7CERTEK (877-723-7835)
  • Worldwide Sales and Support: +1 727 738 8188

What are the options for payment processing?

We have searched for the best solutions to make sure your transactions at your store run smoothly. We offer the above three merchant processing companies that work with Artisan without any additional software (or fees) required.

Here is the list of our payment processors:

  • PayPros (Now OpenEdge) – Free w/New Account
  • Payment Logistics – Free w/New Account
  • Chosen Payments – Free w/New Account

Choose one of these solutions and there is no signup fee or software license you need to purchase. All you have is your normal merchant fees and to purchase an inexpensive MSR (card reader).

You can also use your existing merchant provider, but there will be a license fee.

Learn more about payment processing

Can I upgrade support to premium package?

Yes, you can upgrade any time. Just call us and we will help you with questions regarding upgrading your support plan. You can learn more about our plans here

Can I import data into Artisan?

Yes, data can be imported into Artisan POS if obtained in the right format. Most common data imported include items, vendors, and category records. Customers can also be imported.

Get with a CerTek technician to help you with imports. (Additional fees may apply)

What is the cancelation period?

You may return ARTISAN SOFTWARE within 30 days of the date received, for any reason, for a full refund less $75 restocking fee. This special refund policy does not apply to other merchandise.

Read complete Terms of Sale