We offer different levels of support. The main difference among them is the number of incidents a merchant gets per month. The most important thing of having a support plan besides having professional help when needed is the Software Upgraded at not additional cost.
- Basic Support – Includes 1 incident per month.
- Standard Support – Includes 4 incidents per month.
- Premium Support – “Unlimited” incidents (within reason), increased coverage.
Premium Support extends Artisan Support to unlimited incidents (within reason), plus phone (or email) help with all computers and equipment used with Artisan—even if not purchased from us—including local networking (LAN) used to connect multiple computers. Also premium support gets higher placement in support queues, substantial discounts on custom reports, labels, and forms. We will assist you to the best of our ability to determine the nature of the trouble and fix configuration problems; repair costs are not included. Networking support is limited to general connectivity and the basic file sharing and drive mappings needed to make Artisan operate; it does not include configuration or diagnosis of file servers except by special arrangement.
We also have more support plans available including seasonal and starter plans.
Learn more about support plans.