Page 2 - CerTek - Blue Dolphin House Case Study - 4-19-16 (1)

Enter: CerTek Software
Peg and John first encountered CerTek Software
representatives at the Philadelphia Buyers Market of
American Craft in 2012. CerTek Software had been
appearing at these shows for years, but their paths
had simply never crossed. After researching CerTek’s
POS solutions and speaking with representatives
Mark and David, Peg and John decided to take the
plunge and adopt CerTek Software as their POS
solution in 2015.
They were most impressed by the ease of transition
from CounterPoint to CerTek Software’s Artisan POS–
as well as how personal, quick and attentive support was. for each artist that Blue Dolphin House sold. The
“We didn’t have anything insurmountable,”
commented John on the migration.
“That was your view of it,” added Peg, pointedly.
‘They Can Make it Work’
Peg worked closely with CerTek during the initial
migration and described the support team as being
incredibly approachable and helpful. Working
together to clean up inventory, CerTek Software
representatives would call Peg regularly to discuss
questions they had, giving Peg the opportunity to
discuss any questions she might have. If Peg got an
unsatisfying answer, she would simply ask them to
check again and they would be happy to comply.
“I know I can call them and get an answer,” said Peg.
“Whatever works best for you, they can make work.”
507 Paula Dr South
Dunedin FL 34698-2032
support@certek.com
(877-723-7835)
There were certainly some hiccups along the way –
small glitches like incompatible historical inventory
and a few customer data integration errors meant
that Blue Dolphin House kept CounterPoint running
as a backup system – but the representatives at
CerTek were always happy to talk to John or Peg and
work to find a solution.
Peg and John described the new system as being “so
easy” to use and were particularly impressed with
how Artisan handled consignment. A simple click of
a button could generate individual payout sheets
customer loyalty program was another big perk, with
Artisan allowing Blue Dolphin house to establish
multiple different customer types. Combined with
the exemplary QuickBooks integration and reporting
exports to make tax filing simpler, Peg and John
found themselves quite pleased with CerTek. They
became close with the staff, to the point where their
main source of displeasure was hearing about how
their favorite CerTek employee would be leaving the
company and going back to school.
The personal, attentive service offered by CerTek
software made Peg and John feel totally at ease and
ready to begin their latest season. CerTek brings a
unique perspective to the design of POS software for
small and medium retail stores. CerTek believes in
treating customers with respect and offering helpful,
friendly service. It has a great team of customer-
focused staff ready to help you have a wonderful
pre-sales and post-sales experience. To find out
more, contact CerTek Software today.