Protected: Creating an Artisan Trial
To create a trial version of Artisan, you'll need to edit the program's environment variables and load Sample Data as Real Data. We'll review how to change these variables and…
Protected: How to Order Showbooks (Internal CerTek Instructions)
To ensure you order CerTek's showbook material correctly, please follow these instructions. Note: The document must be a high-quality PDF. We normally save these as "Press Quality" without image compression using…
Protected: Setting Up a Customer on Cloud 1
Follow these steps to set up a customer's data using Cloud 1. On the "Welcome to Artisan" screen, click on "Start a Brand New Company Data File." Instead of "localhost,"…
Protected: Prepay Monthly Support by Check (Internal Instructions)
Sometimes, our customers will send in checks to cover their monthly support costs. Follow these instructions to learn how to apply these checks as a prepay. 1. The most important…
Protected: How to Write a Jira Ticket
We use Jira tickets to track Artisan bugs and suggest improvements. These instructions go over how to create a Jira ticket. 1. Log in to Jira. 2. Click on the…
Protected: How to Add/Remove Folders from Your DropBox
If you are trying to locate a folder and cannot find it, or want to remove a folder to save space, follow these instructions. 1. Locate your DropBox icon. This…
Protected: How to Manage a Client Folder
Every CerTek customer requires a client folder, stored in our DropBox account. This is where all important information regarding our clients is stored, from backups, licensing and agreements, marketing photos,…
Protected: TracerPlus (ScannerPal) Internal Instructions
This article is in progress Please follow these instructions to set up one machine in the store to be a ScannerPal server for all of the ScannerPal devices at a…
Protected: LiveData
CerTek uses a copy of Artisan called "LiveData" for in-house purposes: storing our customer data, buying/selling our hardware and labels, and clocking in and out. Look for the LiveData icon…
Protected: Log Files
Log files are used to help the Support Team extract data and diagnose issues in the event of a fatal error crash or other Artisan errors. Follow this path to…