Order Status Menu
Utilize this screen to view pending layaways, special orders, on-hold orders, and more. Pending Layaways Screen Special Orders & Custom Orders On-Hold Sales & Orders Voided Sales & Orders Rental…
Creating Back Orders
Back orders are taken when the item is not in stock, but the customer would still like to go through and order the item anyway (ex. they are waiting for…
On-Hold Sales and Orders
Placing a Sale or Order On-Hold A customer might want to place a sale on-hold for many reasons. Maybe they need to wait in order to pay for the item…
Special Orders and Custom Orders Status
Common examples of custom orders are unique items, such as a mug with the customer's name on it. Special orders might be used to order items that you normally don't…
Incomplete Orders
What are Incomplete Orders? Incomplete orders are Custom Orders that need to be finished before being handed over to the customer or shipped out. Common examples are orders that need…
ALL Special Orders & Custom Orders for All Customers
Choose if you want to view transaction summaries or line items. This list shows all Special Orders and Custom Orders, including sales slip number, sales type, status, total, balance and…
Ready Orders
Ready Orders are orders that are ready to be delivered or picked up by the customer, or paid for completely. From the "Main Menu," click on "Order Status." Next, click…
Waiting Orders
Waiting Orders are orders that are pending payment or need to be marked delivered. To see your Waiting Items, choose if you want to view transaction summaries or line items.…
All Pending Orders
Pending orders include items that are ready to be delivered to or picked up by the customer. You'll be prompted to pull up a Transactions Summaries List or a list…
Voiding An Order
With appropriate permissions, you can void sales and orders in Artisan. A common reason why you might want to do this is that the customer no longer wants to go…