Artisan will only allow you to change/reset your password if you are able to log in as the specific user you are trying to update or this user has setup a security question to recover the password.
If are not able to change your password or have forgotten it then the owner or another user with privileges will have to reset it for you.
If the owner have lost the password and there is no way to access Artisan, then contact technical support and they will reset the main user password.
If you need to change the password for a user, here are the steps:
In Artisan click on Tools then Change My Password. Now it will ask you for your Current Password, type it in the box.
A Change Password prompt will appear, simply put in your New Password and Confirm it then hit Save.
You can also set a security question to recover your password is ever lost again. Click the Drop-Down Box, then select the Security Question you have. Now put the Answer in for the Security Question that you had set up.
Another way to change the Password is on the Main Menu, simply click on Tools or T
then select Change My Password or 1.
Put in your current Password and follow on screen instructions or refer to step 2 and 3.
If you followed the steps as demonstrated above, you should have your new Password set. If any assistance is needed, don’t hesitate to contact us at 877-723-7835 option 2 for support, or email us at firstname.lastname@example.org.