TeamViewer no longer supports their older versions. In order for CerTek Support to be able to connect to your computer, you’ll need to update TeamViewer.
In TeamViewer, click on “Help,” then “Check for new version.”
A pop-up screen will ask if you want to update to the newest version. Click “Update.”
TeamViewer will start updating, which will require the program to close.
TeamViewer will begin the update.
Once you re-open the program, TeamViewer will be updated.
If you ever want to check if your version of TeamViewer is up-to-date, just head back to Help, then Check for new version. If your version is already up-to-date, you’ll receive this message.