{"id":17345,"date":"2022-12-02T19:38:46","date_gmt":"2022-12-03T00:38:46","guid":{"rendered":"https:\/\/certek.com\/kb4\/?p=17345"},"modified":"2024-02-28T11:27:43","modified_gmt":"2024-02-28T16:27:43","slug":"tracerplus-scannerpal-internal-instructions","status":"publish","type":"ht_kb","link":"https:\/\/certek.com\/kb4\/knowledge-base\/tracerplus-scannerpal-internal-instructions\/","title":{"rendered":"TracerPlus (ScannerPal) Set Up Instructions"},"content":{"rendered":"\n<p>Please follow these instructions to set up one machine in the store to be a ScannerPal server for all of the ScannerPal devices at a site. The instructions below assume this is a machine that is running Artisan (in order to find the connection parameters). It may or may not be the same machine as the database server.<\/p>\n<p>Note: Though the app on the device is labeled &#8220;<strong>TracerPlus<\/strong>,&#8221; this is CerTek&#8217;s ScannerPal app.\u00a0<\/p>\n<p><span style=\"background-color: #ffcc99;\"><strong>In order for ScannerPal to work correctly, please:<\/strong><\/span><\/p>\n<ul>\n<li>Ensure Wifi is running on devices before you begin, and that they are connected to the same network. (BE CAREFUL WITH 2 NETWORKS LAN + WIFI &#8211; we have had to disconnect LAN for Artisan to prioritize using the WiFi IP Address).<\/li>\n<li>Ensure you are running a recent version of Artisan (not an earlier version, like 4.6).<\/li>\n<li><strong>Leave the &#8220;Connect&#8221; program open &#8211; do NOT close it. It must remain running to keep syncing with the device.<\/strong><\/li>\n<\/ul>\n<hr \/>\n<h3>Steps<\/h3>\n<p>Click images to enlarge.\u00a0<em>Note: Since the software has to be running on the network, putting the ScannerPal programs on the main register is usually best. It is also a good idea to put the server computer on a fixed IP address.<\/em><\/p>\n<p><strong>1.<\/strong> Install the &#8220;<a href=\"https:\/\/www.tracerplus.com\/software\/downloads\"><strong>Desktop<\/strong><\/a>&#8221; program first, then &#8220;<a href=\"https:\/\/www.tracerplus.com\/software\/downloads\"><strong>Connect<\/strong><\/a>&#8220;. (Sometimes we refer to both files as &#8220;<strong>TracerPlus,<\/strong>&#8221; even though these are two separate programs). Currently, we&#8217;re using version 10.5, which you can find in DropBox\\Install\\Utilities\\TracerPlus.<\/p>\n<p><strong>1b.<\/strong> Copy the two ScannerPal project files (one &#8220;.tpe&#8221; and one &#8220;.tce&#8221;) onto this computer from Dropbox\\Install\\Artisan\\4.7\\TracerPlus (for now). By convention, they can go in &#8220;<strong>Documents\\Artisan\\ScannerPal<\/strong>&#8220;.<\/p>\n<p><b>2. <\/b>Install the Postgres ODBC 32-bit driver: <a href=\"https:\/\/www.postgresql.org\/ftp\/odbc\/versions\/msi\/\">https:\/\/www.postgresql.org\/ftp\/odbc\/versions\/msi\/<\/a> Pick the latest one (highest version number) ending in &#8220;-x86&#8221;.\u00a0<strong>64 bit WILL NOT work.<\/strong><\/p>\n<p><strong>3<\/strong>. Open the 32-bit ODBC Data Sources manager.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_14h15_42.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17732  aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_14h15_42-e1671543138149.png\" alt=\"\" width=\"260\" height=\"469\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_14h15_42-e1671543138149.png 1122w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_14h15_42-e1671543138149-166x300.png 166w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_14h15_42-e1671543138149-567x1024.png 567w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_14h15_42-e1671543138149-768x1386.png 768w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_14h15_42-e1671543138149-851x1536.png 851w\" sizes=\"auto, (max-width: 260px) 100vw, 260px\" \/><\/a><\/p>\n<p><strong>4.<\/strong> Click on the &#8220;<strong>System DSN<\/strong>&#8221; tab. Click &#8220;<strong>Add<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h24_22.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17726 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h24_22.png\" alt=\"\" width=\"690\" height=\"496\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h24_22.png 690w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h24_22-300x216.png 300w\" sizes=\"auto, (max-width: 690px) 100vw, 690px\" \/><\/a><\/p>\n<p>Select the &#8220;<strong>Unicode<\/strong>&#8221; PostgreSQL driver you just installed, then select &#8220;<strong>Finish<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h25_11.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17727 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h25_11.png\" alt=\"\" width=\"688\" height=\"488\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h25_11.png 688w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h25_11-300x213.png 300w\" sizes=\"auto, (max-width: 688px) 100vw, 688px\" \/><\/a><\/p>\n<p><strong>5. <\/strong>Fill out the following screen with details that match the &#8220;<strong>About Artisan POS Software<\/strong>&#8221; screen. To find this information, click on &#8220;<strong>Help<\/strong>,&#8221; and &#8220;<strong>About<\/strong>&#8221; in Artisan.\u00a0<strong>Note:\u00a0<\/strong>These fields must be correct as this is how the device will communicate with Artisan. If you change the port number or server location in Artisan, you must update the ODBC settings.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-19_09h00_11.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-21595 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-19_09h00_11.png\" alt=\"\" width=\"499\" height=\"480\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-19_09h00_11.png 499w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-19_09h00_11-300x289.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-19_09h00_11-50x48.png 50w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-19_09h00_11-60x58.png 60w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-19_09h00_11-100x96.png 100w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><\/a><\/p>\n<ol>\n<li>Input Artisan POS 4 as the &#8220;Data Source&#8221; field.<\/li>\n<li>Input the &#8220;<strong style=\"color: #595959; font-family: Roboto; font-size: 17px;\">Database Name<\/strong><span style=\"color: #595959; font-family: Roboto; font-size: 17px;\">&#8221; from Artisan into the &#8220;<\/span><strong style=\"color: #595959; font-family: Roboto; font-size: 17px;\">Database<\/strong><span style=\"color: #595959; font-family: Roboto; font-size: 17px;\">&#8221; field.<\/span><\/li>\n<li>Input the &#8220;<strong style=\"color: #595959; font-family: Roboto; font-size: 17px;\">Database Server Address<\/strong><span style=\"color: #595959; font-family: Roboto; font-size: 17px;\">&#8221; from Artisan into the &#8220;<\/span><strong style=\"color: #595959; font-family: Roboto; font-size: 17px;\">Server<\/strong><span style=\"color: #595959; font-family: Roboto; font-size: 17px;\">&#8221; field (not the Machine Name).<\/span><\/li>\n<li>Input the <strong style=\"color: #595959; font-family: Roboto; font-size: 17px;\">&#8220;Database Server Port #<\/strong><span style=\"color: #595959; font-family: Roboto; font-size: 17px;\">&#8221; into the &#8220;<\/span><strong style=\"color: #595959; font-family: Roboto; font-size: 17px;\">Port<\/strong><span style=\"color: #595959; font-family: Roboto; font-size: 17px;\">&#8221; field.<\/span><\/li>\n<\/ol>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-09_13h09_18.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-21568\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-09_13h09_18.png\" alt=\"\" width=\"579\" height=\"330\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-09_13h09_18.png 579w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-09_13h09_18-300x171.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-09_13h09_18-50x28.png 50w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-09_13h09_18-60x34.png 60w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2024-01-09_13h09_18-100x57.png 100w\" sizes=\"auto, (max-width: 579px) 100vw, 579px\" \/><\/a><\/p>\n<p>\u00a0<\/p>\n<p>Leave &#8220;<strong>Username<\/strong>&#8221; and &#8220;<strong>Password<\/strong>&#8221; blank.<\/p>\n<p>The &#8220;<strong>Description<\/strong>&#8221; is optional but we recommend inputting it as &#8220;<strong>Artisan POS ScannerPal<\/strong>.&#8221;<\/p>\n<p>Leave &#8220;<strong>SSL<\/strong>&#8221; set to &#8220;<strong>disable.<\/strong>&#8220;<\/p>\n<p>Press &#8220;<strong>Save<\/strong>.&#8221;\u00a0 (You cannot use the &#8220;Test&#8221; button here.)<\/p>\n<p><strong>6<\/strong>. In the &#8220;<strong>Desktop<\/strong>&#8221; program, click on &#8220;<strong>File<\/strong>,&#8221; then &#8220;<strong>Import<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h39_57.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17733 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h39_57.png\" alt=\"\" width=\"225\" height=\"371\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h39_57.png 225w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h39_57-182x300.png 182w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/a><\/p>\n<p>Select &#8220;<strong>From file (.tpe)<\/strong>,&#8221; then &#8220;<strong>Next<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h40_06.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17734\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h40_06.png\" alt=\"\" width=\"1646\" height=\"891\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h40_06.png 1646w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h40_06-300x162.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h40_06-1024x554.png 1024w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h40_06-768x416.png 768w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h40_06-1536x831.png 1536w\" sizes=\"auto, (max-width: 1646px) 100vw, 1646px\" \/><\/a><\/p>\n<p>Locate the .tpe file from step\u00a0<strong>1b<\/strong> and finish importing it into the program.<\/p>\n<p><strong>Save<\/strong> the new project file into an &#8220;Artisan ScannerPal&#8221; folder in the TracerPlus Desktop \/ Projects folder.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-02-08_08h07_26.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-18266\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-02-08_08h07_26.png\" alt=\"\" width=\"848\" height=\"204\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-02-08_08h07_26.png 848w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-02-08_08h07_26-300x72.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-02-08_08h07_26-768x185.png 768w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/a><\/p>\n<p><strong>7.\u00a0<\/strong>Switch to the &#8220;<strong>Connect<\/strong>&#8221; program.<\/p>\n<p>Select &#8220;<strong>File<\/strong>,&#8221; &#8220;<strong>Import<\/strong>,&#8221; and &#8220;<strong>Close Current Project<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h45_55.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17735 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h45_55.png\" alt=\"\" width=\"504\" height=\"308\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h45_55.png 504w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_08h45_55-300x183.png 300w\" sizes=\"auto, (max-width: 504px) 100vw, 504px\" \/><\/a><\/p>\n<p>Find the .tce file, the file from step <strong>1b<\/strong> and select it to import into<strong> TracerPlus Connect.<\/strong><\/p>\n<p>You will get a message during the import that says the linked\u00a0<em><strong>Desktop<\/strong><\/em> project was not found.\u00a0 Select &#8220;<strong>Yes<\/strong>&#8221; on the dialog and then locate and select the Artisan ScannerPal desktop project that you saved in the previous step.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-01-13_16h06_12.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-18144 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-01-13_16h06_12.png\" alt=\"\" width=\"498\" height=\"203\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-01-13_16h06_12.png 498w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2023-01-13_16h06_12-300x122.png 300w\" sizes=\"auto, (max-width: 498px) 100vw, 498px\" \/><\/a><\/p>\n<p><strong>You must repeat this project linking THREE times<\/strong>. It may seem like it&#8217;s stuck in a loop, but it needs to be done for each of the 3 sync profiles in the Connect project.<\/p>\n<p><strong>8.\u00a0<\/strong>Once this is imported, check the Item Records area. There should be no red on this screen, like the red this example shows. If these fields are red, then the connection failed. If they&#8217;re not red, then all the connections were found.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_15h25_56.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17737\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_15h25_56.png\" alt=\"\" width=\"688\" height=\"433\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_15h25_56.png 688w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-19_15h25_56-300x189.png 300w\" sizes=\"auto, (max-width: 688px) 100vw, 688px\" \/><\/a><\/p>\n<p><strong>9.\u00a0<\/strong>Click on &#8220;<strong>File<\/strong>,&#8221; &#8220;<strong>Save As<\/strong>,&#8221; and save the document as &#8220;<strong>Artisan ScannerPal<\/strong>&#8221; in the &#8220;<strong>TracerPlus Connect\\Projects<\/strong>&#8221; folder.<\/p>\n<p><strong>10.\u00a0<\/strong>Open the &#8220;<strong>Desktop<\/strong>&#8221; program. We&#8217;ll need to tell ScannerPal where this computer is located.<\/p>\n<p>To do so, open the &#8220;<strong>Command Prompt<\/strong>&#8221; dialog on the computer.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h11_21-e1671545541152.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17738 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h11_21-e1671545541152.png\" alt=\"\" width=\"271\" height=\"532\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h11_21-e1671545541152.png 484w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h11_21-e1671545541152-153x300.png 153w\" sizes=\"auto, (max-width: 271px) 100vw, 271px\" \/><\/a><\/p>\n<p>Type &#8220;<strong>ipconfig\/all<\/strong>&#8221; to locate the IP 4 address.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h13_49.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17739 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h13_49.png\" alt=\"\" width=\"775\" height=\"545\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h13_49.png 1005w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h13_49-300x211.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h13_49-768x540.png 768w\" sizes=\"auto, (max-width: 775px) 100vw, 775px\" \/><\/a><\/p>\n<p>If the ScannerPal project is not already open in &#8220;<strong>Desktop<\/strong>&#8220;, go to &#8220;<strong>File<\/strong>,&#8221; &#8220;<strong>Open<\/strong>&#8221; and locate &#8220;<strong>Artisan ScannerPal&#8221;<\/strong>.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h15_19-e1671545823975.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17742 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h15_19-e1671545823975.png\" alt=\"\" width=\"786\" height=\"614\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h15_19-e1671545823975.png 920w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h15_19-e1671545823975-300x234.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h15_19-e1671545823975-768x599.png 768w\" sizes=\"auto, (max-width: 786px) 100vw, 786px\" \/><\/a><\/p>\n<p>On the &#8220;<strong>Connect<\/strong>&#8221; tab, click into the &#8220;<strong>Host Name\/IP Address<\/strong>&#8221; field to edit it to the computer&#8217;s IP address, since this is the Host address (where the Connect server will be running).\u00a0<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h18_10.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17743 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h18_10.png\" alt=\"\" width=\"562\" height=\"574\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h18_10.png 689w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-20_09h18_10-294x300.png 294w\" sizes=\"auto, (max-width: 562px) 100vw, 562px\" \/><\/a><\/p>\n<p><strong>11.<\/strong> Save the file (&#8220;<strong>File<\/strong>,&#8221; then &#8220;<strong>Save<\/strong>&#8221; or the &#8220;<strong>Save<\/strong>&#8221; icon in the top left corner). This goes into &#8220;<strong>Documents<\/strong>.&#8221;\u00a0<\/p>\n<p><strong>12<\/strong>. Click on the &#8220;<strong>Build\/Deploy<\/strong>&#8221; button to send to the terminal and allow access to Public and Private.<\/p>\n<p>This will then display a QR code on the computer.\u00a0<\/p>\n<p><strong>13.<\/strong> On the PDT, tap on the side menu icon and select &#8220;<strong>Download Project<\/strong>.&#8221; Scan the QR code with the PDT. This just copies the IP address we just entered into the program to the PDT so you don&#8217;t have to type it in again.<\/p>\n<p><span style=\"background-color: #ffcc00;\"> REMINDER to LEAVE the &#8220;<strong>Connect<\/strong>&#8221; application open. You may close the &#8220;<strong>Desktop<\/strong>&#8221; application.<\/span><\/p>\n<p><strong>NOTE:\u00a0<\/strong>If you are running the wrong version of Artisan (not using the latest version of 4.7), you will receive an error when trying to run ScannerPal, and the Destination Fields will turn red to indicate an error.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-02_14h10_00.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-17355\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-02_14h10_00.png\" alt=\"\" width=\"1814\" height=\"1133\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-02_14h10_00.png 1814w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-02_14h10_00-300x187.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-02_14h10_00-1024x640.png 1024w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-02_14h10_00-768x480.png 768w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2022\/12\/2022-12-02_14h10_00-1536x959.png 1536w\" sizes=\"auto, (max-width: 1814px) 100vw, 1814px\" \/><\/a><\/p>\n<h3>If Nothing Works<\/h3>\n<p>If the above steps do not work, try these SQL commands:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>GRANT USAGE ON SCHEMA pos TO device;\nGRANT REFERENCES, INSERT ON TABLE pos.ifile TO device;\nGRANT REFERENCES, INSERT ON TABLE pos.scanjob TO device;\nGRANT REFERENCES, INSERT ON TABLE pos.scanline TO device;\nGRANT SELECT ON TABLE pos.ilookup TO device;\nGRANT SELECT ON TABLE pos.ifile TO device;\n-- For remote only:\n-- (Not sure why \"REFERENCES, INSERT\" didn't work for change_log)\nGRANT ALL ON TABLE pos.change_log TO device;\nGRANT USAGE ON SEQUENCE pos.change_log_sequence TO device;<\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"<p>Please follow these instructions to set up one machine in the store to be a ScannerPal server for all of the ScannerPal devices at a site. The instructions below assume this is a machine that is running Artisan (in order to find the connection parameters). It may or may not&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[296],"ht-kb-tag":[],"class_list":["post-17345","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-scannerpal"],"_links":{"self":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/17345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/comments?post=17345"}],"version-history":[{"count":55,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/17345\/revisions"}],"predecessor-version":[{"id":21700,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/17345\/revisions\/21700"}],"wp:attachment":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/media?parent=17345"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-category?post=17345"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-tag?post=17345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}