{"id":3184,"date":"2015-05-19T18:51:51","date_gmt":"2015-05-19T22:51:51","guid":{"rendered":"http:\/\/certek.com\/kb4\/?p=3184"},"modified":"2023-06-15T14:53:51","modified_gmt":"2023-06-15T18:53:51","slug":"connect-to-technician","status":"publish","type":"ht_kb","link":"https:\/\/certek.com\/kb4\/knowledge-base\/connect-to-technician\/","title":{"rendered":"Connect to Technician"},"content":{"rendered":"<h4 style=\"padding-left: 30px;\">Connect to Support<\/h4>\n<p style=\"padding-left: 60px;\">If you are having any issues with Artisan, please call us on our support line at <strong>877-723-7835<\/strong> select option <strong>2<\/strong> for support. Once we speak via phone, we will need you to download <strong>TeamViewer\u00a0<\/strong>so that we may connect to your Register \/ PC and help you out with the issues that you may be facing. Here is how we connect to you.<\/p>\n<p style=\"padding-left: 60px;\">Please do these steps on your Register \/ PC. Macintosh computers are very similar when installing TeamViewer.<\/p>\n<p style=\"padding-left: 60px;\"><strong>In Artisan:<\/strong><\/p>\n<p style=\"padding-left: 60px;\"><strong>1<\/strong>. Click on <strong>Tools<\/strong> then <strong>Connect to Technician<\/strong>.<\/p>\n<p style=\"padding-left: 60px;\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-3186 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/2015-05-06_11h38_29.png\" alt=\"2015-05-06_11h38_29\" width=\"490\" height=\"331\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/2015-05-06_11h38_29.png 490w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/2015-05-06_11h38_29-300x203.png 300w\" sizes=\"auto, (max-width: 490px) 100vw, 490px\" \/><\/p>\n<p style=\"padding-left: 60px;\"><strong>2<\/strong>. Your Browser will open up our website\u00a0<strong>http:\/\/helpme.certek.com\/<\/strong>. If you are using Internet Explorer, it will automatically ask you to\u00a0select\u00a0<strong>Run, Save or Cancel\u00a0<\/strong>on the bottom of the Browser,\u00a0hit <strong>Run<\/strong>.<\/p>\n<p style=\"padding-left: 90px;\">Your download should begin in 3 seconds. If it does not, please click on &#8220;Join a Session&#8221; above. Then hit <strong>Run<\/strong>.<\/p>\n<p style=\"padding-left: 90px;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3187\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/Join-a-Session.png\" alt=\"Join a Session\" width=\"550\" height=\"353\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/Join-a-Session.png 1259w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/Join-a-Session-300x192.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/Join-a-Session-1024x656.png 1024w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/p>\n<p style=\"padding-left: 60px;\"><b>3.\u00a0<\/b>Once the Download has completed, a box will pop up asking you to allow the <strong>User Account Control<\/strong>, hit <strong>YES<\/strong>.<\/p>\n<p style=\"padding-left: 60px;\"><img loading=\"lazy\" decoding=\"async\" class=\" size-full wp-image-3188 aligncenter\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/User-Account-Control.png\" alt=\"User Account Control\" width=\"391\" height=\"221\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/User-Account-Control.png 391w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/User-Account-Control-300x170.png 300w\" sizes=\"auto, (max-width: 391px) 100vw, 391px\" \/><\/p>\n<p style=\"padding-left: 60px;\"><strong>4.<\/strong> Now provide us<strong> Your ID and Password <\/strong>that&#8217;s displayed on the<strong> TeamViewer<\/strong>.<\/p>\n<p style=\"padding-left: 60px;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3191\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/TeamViewer.png\" alt=\"TeamViewer\" width=\"550\" height=\"436\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/TeamViewer.png 616w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2015\/05\/TeamViewer-300x238.png 300w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/p>\n<p style=\"padding-left: 60px;\"><b>5.\u00a0<\/b>At this point, we would be connecting to you after you have given us the information from the step above.<\/p>\n<h4 style=\"padding-left: 30px;\"><\/h4>\n","protected":false},"excerpt":{"rendered":"<p>Connect to Support If you are having any issues with Artisan, please call us on our support line at 877-723-7835 select option 2 for support. Once we speak via phone, we will need you to download TeamViewer\u00a0so that we may connect to your Register \/ PC and help you out&#8230;<\/p>\n","protected":false},"author":11,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[382,362],"ht-kb-tag":[],"class_list":["post-3184","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support","ht_kb_category-connect-to-technician"],"_links":{"self":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/3184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/comments?post=3184"}],"version-history":[{"count":8,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/3184\/revisions"}],"predecessor-version":[{"id":3264,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/3184\/revisions\/3264"}],"wp:attachment":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/media?parent=3184"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-category?post=3184"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-tag?post=3184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}