{"id":5977,"date":"2021-09-13T19:44:56","date_gmt":"2021-09-13T23:44:56","guid":{"rendered":"https:\/\/certek.com\/kb4\/?p=5977"},"modified":"2023-06-15T14:54:47","modified_gmt":"2023-06-15T18:54:47","slug":"accessing-quicksupport","status":"publish","type":"ht_kb","link":"https:\/\/certek.com\/kb4\/knowledge-base\/accessing-quicksupport\/","title":{"rendered":"Accessing QuickSupport"},"content":{"rendered":"\n<p>QuickSupport is an application that allows users to access other computers via a remote connection. Our <a href=\"https:\/\/certek.com\/get-help\/\">Tech Support team<\/a> uses this program to help <a href=\"https:\/\/certek.com\/kb4\/connect-to-technician\/\">diagnose problems<\/a>.\u00a0<\/p>\n<p>Type <strong>helpme.certek.com<\/strong> in your Internet search bar and press the &#8220;<strong>Enter<\/strong>&#8221; key on your keyboard.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_49.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6116\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_49.png\" alt=\"\" width=\"504\" height=\"38\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_49.png 504w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_49-300x23.png 300w\" sizes=\"auto, (max-width: 504px) 100vw, 504px\" \/><\/a><\/p>\n<p>You&#8217;ll be taken to this page:<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_11.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6117\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_11.png\" alt=\"\" width=\"1918\" height=\"914\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_11.png 1918w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_11-300x143.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_11-1024x488.png 1024w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_11-768x366.png 768w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_11-1536x732.png 1536w\" sizes=\"auto, (max-width: 1918px) 100vw, 1918px\" \/><\/a><\/p>\n<p>That page should automatically load the following:<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_20-1.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6123\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_20-1.png\" alt=\"\" width=\"1436\" height=\"458\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_20-1.png 1436w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_20-1-300x96.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_20-1-1024x327.png 1024w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h43_20-1-768x245.png 768w\" sizes=\"auto, (max-width: 1436px) 100vw, 1436px\" \/><\/a><\/p>\n<p>\u00a0<\/p>\n<p>This &#8220;<strong>Loading TeamViewer<\/strong>&#8221; page will start downloading TeamViewer Quick Support on your computer.<\/p>\n<h3><strong>For Windows Users<\/strong><\/h3>\n<p>Once the program has finished downloading, click on &#8220;<strong>Open File.<\/strong>&#8220;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-13_13h18_56.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5982 size-full\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-13_13h18_56.png\" alt=\"\" width=\"365\" height=\"87\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-13_13h18_56.png 365w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-13_13h18_56-300x72.png 300w\" sizes=\"auto, (max-width: 365px) 100vw, 365px\" \/><\/a><\/p>\n<p>\u00a0<\/p>\n<p>Click &#8220;<strong>yes<\/strong>&#8221; on the pop-up screen that asks if you want this program to make changes to your computer.<\/p>\n<p>QuickSupport will open. Let our Support Team know what your <strong>Session Code<\/strong> is, so they can remotely connect to your computer.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h04_59.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6114\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h04_59.png\" alt=\"\" width=\"269\" height=\"463\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h04_59.png 269w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/09\/2021-09-15_11h04_59-174x300.png 174w\" sizes=\"auto, (max-width: 269px) 100vw, 269px\" \/><\/a><\/p>\n<p>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>QuickSupport is an application that allows users to access other computers via a remote connection. Our Tech Support team uses this program to help diagnose problems.\u00a0 Type helpme.certek.com in your Internet search bar and press the &#8220;Enter&#8221; key on your keyboard. You&#8217;ll be taken to this page: That page should&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[382],"ht-kb-tag":[],"class_list":["post-5977","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-support"],"_links":{"self":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/5977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/comments?post=5977"}],"version-history":[{"count":18,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/5977\/revisions"}],"predecessor-version":[{"id":7005,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/5977\/revisions\/7005"}],"wp:attachment":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/media?parent=5977"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-category?post=5977"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-tag?post=5977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}