{"id":6705,"date":"2021-10-06T14:24:34","date_gmt":"2021-10-06T18:24:34","guid":{"rendered":"https:\/\/certek.com\/kb4\/?p=6705"},"modified":"2023-06-15T11:07:28","modified_gmt":"2023-06-15T15:07:28","slug":"view-item-purchase-history","status":"publish","type":"ht_kb","link":"https:\/\/certek.com\/kb4\/knowledge-base\/view-item-purchase-history\/","title":{"rendered":"View Item Purchase History"},"content":{"rendered":"\n<p>Viewing an item&#8217;s purchase history comes in handy when a customer needs to <a href=\"https:\/\/certek.com\/kb4\/returning-items\/\">return an item<\/a>, but doesn&#8217;t have a receipt. You can also view a customer&#8217;s <a href=\"https:\/\/certek.com\/kb4\/view-customer-purchase-history\/\">purchase history<\/a>.<\/p>\n<p>Watch this video or read the instructions below to learn more.<\/p>\n<div style=\"padding: 75% 0 0 0; position: relative;\"><iframe loading=\"lazy\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" title=\"View Item Purchase History\" src=\"\/\/player.vimeo.com\/video\/657032984?title=0&amp;amp;byline=0\" width=\"425\" height=\"350\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/div>\n<p><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script><\/p>\n<p>1. Click on &#8220;<strong>Items<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_08h59_01.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6632\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_08h59_01.png\" alt=\"\" width=\"902\" height=\"750\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_08h59_01.png 902w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_08h59_01-300x249.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_08h59_01-768x639.png 768w\" sizes=\"auto, (max-width: 902px) 100vw, 902px\" \/><\/a><\/p>\n<p>2. Locate the item and click on &#8220;<strong>Edit This Record<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h08_12.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6634\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h08_12.png\" alt=\"\" width=\"882\" height=\"685\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h08_12.png 882w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h08_12-300x233.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h08_12-768x596.png 768w\" sizes=\"auto, (max-width: 882px) 100vw, 882px\" \/><\/a><\/p>\n<p>3. Navigate to the &#8220;<strong>Activity<\/strong>&#8221; tab or press the &#8220;<strong>F4<\/strong>&#8221; key on your keyboard.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h09_00.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6635\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h09_00.png\" alt=\"\" width=\"830\" height=\"683\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h09_00.png 830w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h09_00-300x247.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h09_00-768x632.png 768w\" sizes=\"auto, (max-width: 830px) 100vw, 830px\" \/><\/a><\/p>\n<p>4. Click on &#8220;<strong>Activity Reports<\/strong>&#8221; or press &#8220;<strong>F4<\/strong>&#8221; on your keyboard.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h10_39.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6636\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h10_39.png\" alt=\"\" width=\"748\" height=\"608\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h10_39.png 748w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h10_39-300x244.png 300w\" sizes=\"auto, (max-width: 748px) 100vw, 748px\" \/><\/a><\/p>\n<p>5. Select &#8220;<strong>Sales Activity<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h11_37.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6637\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h11_37.png\" alt=\"\" width=\"881\" height=\"681\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h11_37.png 881w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h11_37-300x232.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-05_09h11_37-768x594.png 768w\" sizes=\"auto, (max-width: 881px) 100vw, 881px\" \/><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Viewing an item&#8217;s purchase history comes in handy when a customer needs to return an item, but doesn&#8217;t have a receipt. You can also view a customer&#8217;s purchase history. Watch this video or read the instructions below to learn more. 1. Click on &#8220;Items.&#8221; 2. Locate the item and click&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[324],"ht-kb-tag":[],"class_list":["post-6705","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-item-records"],"_links":{"self":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/6705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/comments?post=6705"}],"version-history":[{"count":5,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/6705\/revisions"}],"predecessor-version":[{"id":17993,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/6705\/revisions\/17993"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/media\/17992"}],"wp:attachment":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/media?parent=6705"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-category?post=6705"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-tag?post=6705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}