Order Your Custom Cards<\/strong><\/h3>\nIn-house cards are unique to your business. Many retailers have their cards custom-made to fit their store, usually with their logo and branding.<\/p>\n
To start integrating these cards with Artisan, you’ll need to order your own. We work with My Card Market<\/a><\/strong> to custom-print your design on plastic, high-quality cards. Ask for the Artisan POS Representative<\/strong> at 1-800-757-1492<\/strong>. We’re here to help if you have any questions.<\/p>\nBarcode vs. Mag Stripe<\/strong><\/h3>\nArtisan no longer supports magnetic stripe gift cards<\/strong>, as EMV chip readers do not use the magnetic swipe method. The first image is an example of a barcode gift card, which Artisan supports. The second image is of a mag stripe gift card.\u00a0<\/p>\n![\"Wholesale](\"https:\/\/www.plasticresource.com\/dynamic-media\/products\/images\/shared\/CR80-Barcode.png?gravity=northwest&v=carousel&k=etqDjImDArvDcdMjtiVGBA\")
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/New-Project-7.png\")
<\/a><\/p>\nIf you have existing magnetic stripe gift cards, please contact Sales at sales@certek.com<\/a><\/strong>.<\/p>\nBarcode Encoding<\/strong><\/h3>\nIn order to use gift cards or customer ID cards within Artisan, they must be encoded. Encoding assigns each card its own unique set of characters that Artisan will use to retrieve customer data and card balance. In Artisan, we follow a specific encoding guideline to ensure the cards are setup correctly.\u00a0<\/p>\n
We mainly use Code 128 bar codes, shown in this example:<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/barcode.gif\")
<\/a><\/p>\nCode 128 barcodes are generally shorter than Code 39 barcodes. Here is an example of a Code 39 barcode:<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/barcode-1.gif\")
<\/a><\/p>\nTo encode your card:<\/p>\n
\n- Ensure there are exactly 8 digits (using leading zeros as necessary) after the # sign.<\/li>\n
- Start numbering at \u201c#00001001<\/a>\u201d. Print the human-readable number below it, without<\/i> the number sign (i.e. only print the digits), including<\/i> the leading zeros.<\/li>\n<\/ul>\n
Prompt for Gift Card Number<\/strong><\/h3>\nBefore you start selling or accepting gift cards\/ID cards, you’ll need to configure a setting in Artisan.<\/p>\n
Head to “Program Options<\/strong>” and click on “Business and Financial Settings<\/strong>.”<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-25_12h41_51.png\")
<\/a><\/p>\nClick on “Payment Types and A\/R Terms<\/strong>.”<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-25_12h43_57.png\")
<\/a><\/p>\nClick on “GC (in-house)<\/strong>” and click “Edit<\/strong>.”<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-25_12h40_28.png\")
<\/a><\/p>\nMake sure “Prompt for GC Number<\/strong>” is set to “Yes<\/strong>.” Click “Save<\/strong>.”<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-25_12h39_43.png\")
<\/a><\/p>\nSelling Gift Cards<\/strong><\/h3>\nTo sell gift cards in Artisan, open a new Sales Order.<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_14h37_41.png\")
<\/a><\/p>\nClick on “Item Search<\/strong>” and type “GC<\/strong>” to narrow your search results.<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_14h38_40.png\")
<\/a><\/p>\nSelect the search result and type in the amount for the gift card. Hit “Finalize<\/strong>.”<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_14h42_10.png\")
<\/a><\/h3>\nCollect the money from the customer once you’re on the payment screen.<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_14h46_07.png\")
<\/a><\/p>\nArtisan will prompt you for a gift card number.<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_14h47_57.png\")
<\/a><\/p>\nScan an unused gift card’s code (or type it in).<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_14h51_29.png\")
<\/a>\u00a0<\/p>\nEnter a recipient name for the gift card.<\/p>\n
\u00a0<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_14h53_57.png\")
<\/a><\/p>\nSave the card.\u00a0<\/p>\n
Hand the customer the card and receipt.<\/p>\n
You can find the list of outstanding GCs by going to \u201cAccounting<\/strong>,\u201d \u201cCredits,<\/strong>\u201d \u201cCoupons & Gift Cards<\/strong>,\u201d and \u201cGift Cards (Gift Certificates)<\/strong>.\u201d<\/em><\/p>\n\u00a0<\/h3>\nGift Card Records Screen<\/strong><\/h3>\nThe gift card will now show up in the gift card records screen, which shows who bought the card, who it’s for, and what the gift card is worth.<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_15h01_53.png\")
<\/a><\/p>\nManually Entering Gift Cards<\/strong><\/h3>\nYou might need to manually enter a gift card if you sold this gift card in a previous POS system.<\/p>\n
On the Sales Screen, click on the “Gift Card<\/strong>” payment button.<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-15_15h10_25-1.png\")
<\/a><\/p>\nSelect “Add A New Record<\/strong>” on the Gift Card record screen.<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-15_15h11_31-1.png\")
<\/a><\/p>\nSelect “yes<\/strong>” on the pop-up screen.<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-15_15h00_54.png\")
<\/a><\/p>\nEnter the number on the gift card (this should be an 8-digit code).<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-15_15h04_55.png\")
<\/a><\/p>\nEnter the amount on the gift card, as well as the issue date, expiration date, and date redeemed. Enter a recipient name. Click “Save<\/strong>.”<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-15_15h05_45.png\")
<\/a><\/p>\nThe gift card will now be applied to the sale.<\/p>\n
View List of Gift Cards<\/h3>\n
Want to view a list of all gift card records in Artisan?<\/p>\n
Click on “Accounting<\/strong>.”<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-28_11h08_33.png\")
<\/a><\/p>\nNext, select “Credits, Coupons, and Gift Cards<\/strong>.”<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-28_11h09_13.png\")
<\/a><\/p>\nClick on “Gift Cards.<\/strong>“<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-28_11h10_06.png\")
<\/a><\/p>\nThis opens a list of all of the gift cards you’ve created in Artisan, including the GC number, issue date, amount, redeemed date, person the card is issued to, and expiration date (if applicable).\u00a0<\/p>\n\n\n\n
Redeeming Gift Cards<\/h3>\n
It’s important to note that gift cards are sold as items<\/em> and redeemed as payment types<\/em>.<\/p>\nOnce the sale is finalized, choose “Gift Card<\/strong>” from the payment types.<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_15h09_20.png\")
<\/a><\/p>\nScan or swipe the gift card, or select a gift card from the “Gift Card\/Certificate<\/strong>” records screen.<\/p>\nIf the Gift Card Doesn’t Cover the Balance<\/h4>\n
Artisan will not let you complete the sale until there is enough money to cover the balance. Select another gift card or payment type to add to the sale.\u00a0<\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-22_12h26_54.png\")
<\/a><\/p>\nIf There is Money Left Over on the Card<\/h4>\n
There might be times where the gift card covers more than the total sale. There are a few different ways to handle this.<\/p>\n
For example:<\/strong> A customer buys an item that’s $49.50 with a $50 gift card. We recommend you use the entire<\/strong> value of the gift card. Hand the customer 50 cents.<\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_15h18_16.png\")
<\/a><\/p>\nYou cannot currently reload gift cards within Artisan, though we are working on this feature. For the meantime, you can take the money left over and add it to a brand new gift card for that customer.<\/p>\n
Or, if the customer wants store credit instead of money back (or a new gift card), select “Store Credit<\/strong>” instead.<\/p>\n
Barcode vs. Mag Stripe<\/strong><\/h3>\nArtisan no longer supports magnetic stripe gift cards<\/strong>, as EMV chip readers do not use the magnetic swipe method. The first image is an example of a barcode gift card, which Artisan supports. The second image is of a mag stripe gift card.\u00a0<\/p>\n<\/a><\/p>\nIf you have existing magnetic stripe gift cards, please contact Sales at sales@certek.com<\/a><\/strong>.<\/p>\nBarcode Encoding<\/strong><\/h3>\nIn order to use gift cards or customer ID cards within Artisan, they must be encoded. Encoding assigns each card its own unique set of characters that Artisan will use to retrieve customer data and card balance. In Artisan, we follow a specific encoding guideline to ensure the cards are setup correctly.\u00a0<\/p>\n
We mainly use Code 128 bar codes, shown in this example:<\/p>\n
<\/a><\/p>\nCode 128 barcodes are generally shorter than Code 39 barcodes. Here is an example of a Code 39 barcode:<\/p>\n
<\/a><\/p>\nTo encode your card:<\/p>\n
\n- Ensure there are exactly 8 digits (using leading zeros as necessary) after the # sign.<\/li>\n
- Start numbering at \u201c#00001001<\/a>\u201d. Print the human-readable number below it, without<\/i> the number sign (i.e. only print the digits), including<\/i> the leading zeros.<\/li>\n<\/ul>\n
Prompt for Gift Card Number<\/strong><\/h3>\nBefore you start selling or accepting gift cards\/ID cards, you’ll need to configure a setting in Artisan.<\/p>\n
Head to “Program Options<\/strong>” and click on “Business and Financial Settings<\/strong>.”<\/p>\n<\/a><\/p>\nClick on “Payment Types and A\/R Terms<\/strong>.”<\/p>\n<\/a><\/p>\nClick on “GC (in-house)<\/strong>” and click “Edit<\/strong>.”<\/p>\n<\/a><\/p>\nMake sure “Prompt for GC Number<\/strong>” is set to “Yes<\/strong>.” Click “Save<\/strong>.”<\/p>\n<\/a><\/p>\nSelling Gift Cards<\/strong><\/h3>\nTo sell gift cards in Artisan, open a new Sales Order.<\/p>\n
<\/a><\/p>\nClick on “Item Search<\/strong>” and type “GC<\/strong>” to narrow your search results.<\/p>\n<\/a><\/p>\nSelect the search result and type in the amount for the gift card. Hit “Finalize<\/strong>.”<\/p>\n<\/a><\/h3>\nCollect the money from the customer once you’re on the payment screen.<\/p>\n
<\/a><\/p>\nArtisan will prompt you for a gift card number.<\/p>\n
<\/a><\/p>\nScan an unused gift card’s code (or type it in).<\/p>\n
<\/a>\u00a0<\/p>\nEnter a recipient name for the gift card.<\/p>\n
\u00a0<\/p>\n
<\/a><\/p>\nSave the card.\u00a0<\/p>\n
Hand the customer the card and receipt.<\/p>\n
You can find the list of outstanding GCs by going to \u201cAccounting<\/strong>,\u201d \u201cCredits,<\/strong>\u201d \u201cCoupons & Gift Cards<\/strong>,\u201d and \u201cGift Cards (Gift Certificates)<\/strong>.\u201d<\/em><\/p>\n\u00a0<\/h3>\nGift Card Records Screen<\/strong><\/h3>\nThe gift card will now show up in the gift card records screen, which shows who bought the card, who it’s for, and what the gift card is worth.<\/p>\n
<\/a><\/p>\nManually Entering Gift Cards<\/strong><\/h3>\nYou might need to manually enter a gift card if you sold this gift card in a previous POS system.<\/p>\n
On the Sales Screen, click on the “Gift Card<\/strong>” payment button.<\/p>\n<\/a><\/p>\nSelect “Add A New Record<\/strong>” on the Gift Card record screen.<\/p>\n<\/a><\/p>\nSelect “yes<\/strong>” on the pop-up screen.<\/p>\n<\/a><\/p>\nEnter the number on the gift card (this should be an 8-digit code).<\/p>\n
<\/a><\/p>\nEnter the amount on the gift card, as well as the issue date, expiration date, and date redeemed. Enter a recipient name. Click “Save<\/strong>.”<\/p>\n<\/a><\/p>\nThe gift card will now be applied to the sale.<\/p>\n
View List of Gift Cards<\/h3>\n
Want to view a list of all gift card records in Artisan?<\/p>\n
Click on “Accounting<\/strong>.”<\/p>\n<\/a><\/p>\nNext, select “Credits, Coupons, and Gift Cards<\/strong>.”<\/p>\n<\/a><\/p>\nClick on “Gift Cards.<\/strong>“<\/p>\n<\/a><\/p>\nThis opens a list of all of the gift cards you’ve created in Artisan, including the GC number, issue date, amount, redeemed date, person the card is issued to, and expiration date (if applicable).\u00a0<\/p>\n\n\n\n
Redeeming Gift Cards<\/h3>\n
It’s important to note that gift cards are sold as items<\/em> and redeemed as payment types<\/em>.<\/p>\nOnce the sale is finalized, choose “Gift Card<\/strong>” from the payment types.<\/p>\n<\/a><\/p>\nScan or swipe the gift card, or select a gift card from the “Gift Card\/Certificate<\/strong>” records screen.<\/p>\nIf the Gift Card Doesn’t Cover the Balance<\/h4>\n
Artisan will not let you complete the sale until there is enough money to cover the balance. Select another gift card or payment type to add to the sale.\u00a0<\/p>\n
<\/a><\/p>\nIf There is Money Left Over on the Card<\/h4>\n
There might be times where the gift card covers more than the total sale. There are a few different ways to handle this.<\/p>\n
For example:<\/strong> A customer buys an item that’s $49.50 with a $50 gift card. We recommend you use the entire<\/strong> value of the gift card. Hand the customer 50 cents.<\/p>\n<\/a><\/p>\nYou cannot currently reload gift cards within Artisan, though we are working on this feature. For the meantime, you can take the money left over and add it to a brand new gift card for that customer.<\/p>\n
Or, if the customer wants store credit instead of money back (or a new gift card), select “Store Credit<\/strong>” instead.<\/p>\n
If you have existing magnetic stripe gift cards, please contact Sales at sales@certek.com<\/a><\/strong>.<\/p>\n In order to use gift cards or customer ID cards within Artisan, they must be encoded. Encoding assigns each card its own unique set of characters that Artisan will use to retrieve customer data and card balance. In Artisan, we follow a specific encoding guideline to ensure the cards are setup correctly.\u00a0<\/p>\n We mainly use Code 128 bar codes, shown in this example:<\/p>\n Code 128 barcodes are generally shorter than Code 39 barcodes. Here is an example of a Code 39 barcode:<\/p>\n To encode your card:<\/p>\n Before you start selling or accepting gift cards\/ID cards, you’ll need to configure a setting in Artisan.<\/p>\n Head to “Program Options<\/strong>” and click on “Business and Financial Settings<\/strong>.”<\/p>\n Click on “Payment Types and A\/R Terms<\/strong>.”<\/p>\n Click on “GC (in-house)<\/strong>” and click “Edit<\/strong>.”<\/p>\n Make sure “Prompt for GC Number<\/strong>” is set to “Yes<\/strong>.” Click “Save<\/strong>.”<\/p>\n To sell gift cards in Artisan, open a new Sales Order.<\/p>\n Click on “Item Search<\/strong>” and type “GC<\/strong>” to narrow your search results.<\/p>\n Select the search result and type in the amount for the gift card. Hit “Finalize<\/strong>.”<\/p>\n Collect the money from the customer once you’re on the payment screen.<\/p>\n Artisan will prompt you for a gift card number.<\/p>\n Scan an unused gift card’s code (or type it in).<\/p>\n Enter a recipient name for the gift card.<\/p>\n \u00a0<\/p>\n Save the card.\u00a0<\/p>\n Hand the customer the card and receipt.<\/p>\n You can find the list of outstanding GCs by going to \u201cAccounting<\/strong>,\u201d \u201cCredits,<\/strong>\u201d \u201cCoupons & Gift Cards<\/strong>,\u201d and \u201cGift Cards (Gift Certificates)<\/strong>.\u201d<\/em><\/p>\n The gift card will now show up in the gift card records screen, which shows who bought the card, who it’s for, and what the gift card is worth.<\/p>\n You might need to manually enter a gift card if you sold this gift card in a previous POS system.<\/p>\n On the Sales Screen, click on the “Gift Card<\/strong>” payment button.<\/p>\n Select “Add A New Record<\/strong>” on the Gift Card record screen.<\/p>\n Select “yes<\/strong>” on the pop-up screen.<\/p>\n Enter the number on the gift card (this should be an 8-digit code).<\/p>\n Enter the amount on the gift card, as well as the issue date, expiration date, and date redeemed. Enter a recipient name. Click “Save<\/strong>.”<\/p>\n The gift card will now be applied to the sale.<\/p>\n Want to view a list of all gift card records in Artisan?<\/p>\n Click on “Accounting<\/strong>.”<\/p>\n Next, select “Credits, Coupons, and Gift Cards<\/strong>.”<\/p>\n Click on “Gift Cards.<\/strong>“<\/p>\n This opens a list of all of the gift cards you’ve created in Artisan, including the GC number, issue date, amount, redeemed date, person the card is issued to, and expiration date (if applicable).\u00a0<\/p>\n\n\n\n It’s important to note that gift cards are sold as items<\/em> and redeemed as payment types<\/em>.<\/p>\n Once the sale is finalized, choose “Gift Card<\/strong>” from the payment types.<\/p>\n Scan or swipe the gift card, or select a gift card from the “Gift Card\/Certificate<\/strong>” records screen.<\/p>\n Artisan will not let you complete the sale until there is enough money to cover the balance. Select another gift card or payment type to add to the sale.\u00a0<\/p>\n There might be times where the gift card covers more than the total sale. There are a few different ways to handle this.<\/p>\n For example:<\/strong> A customer buys an item that’s $49.50 with a $50 gift card. We recommend you use the entire<\/strong> value of the gift card. Hand the customer 50 cents.<\/p>\n You cannot currently reload gift cards within Artisan, though we are working on this feature. For the meantime, you can take the money left over and add it to a brand new gift card for that customer.<\/p>\n Or, if the customer wants store credit instead of money back (or a new gift card), select “Store Credit<\/strong>” instead.<\/p>\n<\/a><\/p>\nBarcode Encoding<\/strong><\/h3>\n
<\/a><\/p>\n<\/a><\/p>\n\n
Prompt for Gift Card Number<\/strong><\/h3>\n
<\/a><\/p>\n<\/a><\/p>\n<\/a><\/p>\n<\/a><\/p>\nSelling Gift Cards<\/strong><\/h3>\n
<\/a><\/p>\n<\/a><\/p>\n<\/a><\/h3>\n<\/a><\/p>\n<\/a><\/p>\n<\/a>\u00a0<\/p>\n<\/a><\/p>\n\u00a0<\/h3>\n
Gift Card Records Screen<\/strong><\/h3>\n
<\/a><\/p>\nManually Entering Gift Cards<\/strong><\/h3>\n
<\/a><\/p>\n<\/a><\/p>\n<\/a><\/p>\n<\/a><\/p>\n<\/a><\/p>\nView List of Gift Cards<\/h3>\n
<\/a><\/p>\n<\/a><\/p>\n<\/a><\/p>\nRedeeming Gift Cards<\/h3>\n
<\/a><\/p>\nIf the Gift Card Doesn’t Cover the Balance<\/h4>\n
<\/a><\/p>\nIf There is Money Left Over on the Card<\/h4>\n
<\/a><\/p>\n
![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_15h27_34.png\")
<\/a><\/p>\n![\"\"](\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/10\/2021-10-18_15h31_03-1.png\")
<\/a><\/p>\n