{"id":9839,"date":"2021-12-15T18:31:18","date_gmt":"2021-12-15T23:31:18","guid":{"rendered":"https:\/\/certek.com\/kb4\/?p=9839"},"modified":"2023-06-19T15:44:58","modified_gmt":"2023-06-19T19:44:58","slug":"return-to-vendor","status":"publish","type":"ht_kb","link":"https:\/\/certek.com\/kb4\/knowledge-base\/return-to-vendor\/","title":{"rendered":"Return to Vendor"},"content":{"rendered":"\n<p>There are a few instances where you might need to use the Return to Vendor Function. Maybe a vendor sent too many products and you need to return the item to them, or you accidentally marked an item as received (ex. you entered a quantity for an item as &#8220;2&#8221; but meant to enter the quantity as &#8220;1&#8221;).<\/p>\n<p>Return to Vendor can be done in batches on the Sales Screen or individually within the Item Record.<\/p>\n<p>Watch this video or read the instructions to learn how.<\/p>\n<div style=\"padding: 71.49% 0 0 0; position: relative;\"><iframe loading=\"lazy\" style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" title=\"Returned to Vendor\" src=\"\/\/player.vimeo.com\/video\/657445354?title=0&amp;amp;byline=0\" width=\"425\" height=\"350\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/div>\n<h3><strong>From the Sales Screen<\/strong><\/h3>\n<p>On a new sale window, change the &#8220;<strong>Sale Type<\/strong>&#8221; dropdown to &#8220;<strong>Return to Vendor<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h21_38.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-9841\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h21_38.png\" alt=\"\" width=\"791\" height=\"565\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h21_38.png 1010w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h21_38-300x214.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h21_38-768x548.png 768w\" sizes=\"auto, (max-width: 791px) 100vw, 791px\" \/><\/a><\/p>\n<p>Scan or type in the item code(s) of the item(s). Enter the quantities going back to the vendor (or the excess units that were incorrectly received). Press the &#8220;<strong>Finalize<\/strong>&#8221; button.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_00.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-9843\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_00.png\" alt=\"\" width=\"803\" height=\"573\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_00.png 1010w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_00-300x214.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_00-768x548.png 768w\" sizes=\"auto, (max-width: 803px) 100vw, 803px\" \/><\/a><\/p>\n<p>Press &#8220;<strong>Save<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_08.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-9844\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_08.png\" alt=\"\" width=\"797\" height=\"569\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_08.png 1010w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_08-300x214.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h24_08-768x548.png 768w\" sizes=\"auto, (max-width: 797px) 100vw, 797px\" \/><\/a><\/p>\n<h3><strong>From the Item Records Screen<\/strong><\/h3>\n<p>Edit the Item Record.\u00a0<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h25_36.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-9846\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h25_36.png\" alt=\"\" width=\"803\" height=\"573\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h25_36.png 1010w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h25_36-300x214.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h25_36-768x548.png 768w\" sizes=\"auto, (max-width: 803px) 100vw, 803px\" \/><\/a><\/p>\n<p>Reduce the quantity.<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h29_58.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-9847\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h29_58.png\" alt=\"\" width=\"812\" height=\"580\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h29_58.png 1010w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h29_58-300x214.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h29_58-768x548.png 768w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/><\/a><\/p>\n<p>For the reason it was adjusted, select &#8220;<strong>Returned to Vendor<\/strong>.&#8221;<\/p>\n<p><a href=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h30_42.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-9848\" src=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h30_42.png\" alt=\"\" width=\"805\" height=\"574\" srcset=\"https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h30_42.png 1010w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h30_42-300x214.png 300w, https:\/\/certek.com\/kb4\/wp-content\/uploads\/2021\/12\/2021-12-15_13h30_42-768x548.png 768w\" sizes=\"auto, (max-width: 805px) 100vw, 805px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are a few instances where you might need to use the Return to Vendor Function. Maybe a vendor sent too many products and you need to return the item to them, or you accidentally marked an item as received (ex. you entered a quantity for an item as &#8220;2&#8221;&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"ht-kb-category":[324,287],"ht-kb-tag":[],"class_list":["post-9839","ht_kb","type-ht_kb","status-publish","format-standard","has-post-thumbnail","hentry","ht_kb_category-item-records","ht_kb_category-sales-and-orders"],"_links":{"self":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/9839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/comments?post=9839"}],"version-history":[{"count":10,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/9839\/revisions"}],"predecessor-version":[{"id":20088,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb\/9839\/revisions\/20088"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/media\/17985"}],"wp:attachment":[{"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/media?parent=9839"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-category?post=9839"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/certek.com\/kb4\/wp-json\/wp\/v2\/ht-kb-tag?post=9839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}