Basic Monthly Support covers 1 incident per month and all Artisan software upgrades and updates.
All Artisan Software Support Plans & individual incident prices cover help using and configuring Artisan software, as Well as basic, general pointers on using supported devices and integrated software (such as PCCharge & QuickBooks). Or choose the Premium plan, and let us help you with your general computer needs, including basic networking. If you do not have a Premium plan, general computer & networking help not directly related to Artisan, as well as More detailed help with hardware devices not purchased directly from CerTek Software, will be charged at $50/hour (in 15-minute increments after the first hour). An Appointment is required.
Basic & Standard Plans & incidents do not include complete design or creation of custom forms, labels, reports, data Imports, network router or server configuration, or any on-site services; these are all available separately. We can,
However, give you general pointers if you want to do these on your own.
Premium Plans receive Higher Placement in Support Queues, Substantial Discounts on custom forms, labels, & reports. Data imports, network router or server configuration, and data recovery are not included.