For three days in March of 2009, David and Mark were flown in from Tampa, Florida to install the Artisan Point of Sale system at our gallery here in Denver, Colorado and to train us on how to use it. We were terrified. This was a historical event for the business. For more than 15 years, the gallery had been operating on a DOS based, floppy disk computer system developed specifically for the American Craft industry. For the first 11 years, the business ran on pencil and carbonless paper. Kurt seamlessly transferred our “Craftshop” data into Artisan and we had all the merchandise retagged with bar codes in less than a week. We had no gaps in inventory accuracy as we were able to close out February on Craftshop and have all March transactions on Artisan. David, Mark, and their support team in Tampa made this transition smooth, exciting, and educational. Their professionalism, knowledge, and commitment to customer service were indeed delivered as part of their package. Their time commitment (7:30 a.m. hotel pickups were not MY idea!), their efficiency, and their ability to trouble shoot and problem solve were also indeed proven.
Thank you, David, Mark, and ALL the folks at Artisan for helping us mainstream our business on so many different levels and for making the installation both fun and painless!
Deb Kneale & Douglas Brugger
Show of Hands, Denver, CO