Scrapbook – Windy City Scrapbooking – Chicago, IL
“As our one year anniversary approaches, I would like to take some time to thank you for the wonderful benefits Artisan Software has given my retail scrapbooking store.”
As our one year anniversary approaches, I would like to take some time to thank you for the wonderful benefits Artisan Software has given my retail scrapbooking store. As a cash register, Artisan is easy to use, super easy to train employees, and the help menus at the bottom are user-friendly, allowing clerks to remember what to do if they need the extra help. Customers are amazed when we can look up previous orders to find which items they have previously bought (so that duplicate purchases are not made) or the fact that we can look up which scrapbook they have previously purchased so that we can select the correct page refills for them. Now that.s customer service!
As for inventory (which we have just completed for the first time), Artisan is so good at tracking items sold, damaged, and received that, barring some human error, physical inventory counting went smoothly. I also love the inventory and financial reports that are generated within Artisan – one of my favorites being the Best or Worst Sellers so that at the touch of a button, I can decide which products to retire, which manufacturers to buy heavier or lighter from, and just what is not selling!
As far as support, the whole Artisan team has really helped me along this year as I have had questions from small to large, anything from printing customer labels for crop nights to reordering supplies to help! My internet is not allowing me to run credit cards! With just a phone call or email, the support I need has been there, and for that, I say thank you, Certek, for coming out with Artisan and helping my store get on its way this first exciting year!
Sincerely, Christina J. Van Horne, President, Windy City Scrapbooking