Getting Started

New to using Artisan? Start here.
  • How to Send Backup Data to CerTek

    To help diagnose and treat Artisan problems, our Technical Support staff might ask for a copy of your data to analyze.  Send Backup Data via CerTek’s Hightail Link Click on…

  • Artisan Training

    We understand that every store’s needs are different. We also understand that this might be your first time using a point of sale system — or that you’re switching from…

  • Searching for Records

    Artisan makes searching for records truly efficient. View our articles for each method below: Pull up records in seconds using the Quick Search Drill-down for specific records using the Power…

  • Quick Search

    Every record screen, from the “Customer Records” screen to the “Inventory Records” screen, has a “Quick Search” and a “Power Search” ability.  A Quick Search is a simple search, consisting…