We understand that every store’s needs are different. We also understand that this might be your first time using a point of sale system — or that you’re switching from a previous program. When you purchase training with CerTek’s Support Staff, we work hand-in-hand to help you understand Artisan and meet you where you’re at.
Below is a list of what might be covered in your training sessions. If you wish to cover a specific topic or see one that’s not on the list, please let the Support Staff know so they can accommodate you. You’ll also find a link to a knowledge base article for each topic, which might be useful to review before or after your training.
|Learn how to set up your sales tax and any tax exemptions.
|Users and Security
|Create users (ex. cashiers, managers, etc.) and control their security levels.
|Sales Screen Basics
|Learn the different areas of the Sales Screen and how to ring up and process basic sales and returns.
|Sales Screen Settings
|Configure settings for the Sales Screen, like auto-prompting for a customer, sales rep, or automatically opening the Quick-Pick menu.
|Create vendor records for your distributors, manufacturers, and any other types of suppliers you may have.
|Categories and Sub-Categories
|Create a structure (hierarchy) for your products and services (ex. Menswear, Mens Shirts, Mens Polos, etc.).
|Create records for your products and services with their cost, price, and other crucial details.
|Print labels for your items – for one product in particular or for multiple products at once.
|Create a purchase order to keep track of items you order from your vendor. Learn how to export and send the purchase order to your vendor.
|Once the items arrive, learn how to enter the products into Artisan with their quantity.
|Day-End and Shift Closings
|Learn how to properly close out of your entire store at the end of the day – or close individual registers with shifts throughout the day.
|Searching for Records
|Learn how to utilize the “Power Search” and save your searches to find records.