Backup to a Local Drive

Having backups or copies of critical files could save you time and headaches if they were ever lost for any reason. Having backups of Artisan’s data is also of paramount importance. Artisan has the ability to make backups of the complete database which could be restored in just five minutes by a technician if the computer’s hard drive ever fails, losing all data on it.

By default, Artisan asks whether or not the user would like to do a backup every time as Day-End is done. At this point, the user could select “Yes” and a backup will be done to the default folder (this varies on Windows & Mac).

However, if backups are only done to the local hard drive and the computer ever fails, Artisan’s data may be lost as well, even though backups were being done every day. Thus, we recommend doing backups to an external hard dive or any external device that could keep it safe, no matter the circumstances.

The ideal backup would be done every day at a certain time to a cloud solution that keeps your data safe off-site. This can be set up to be automatically by a support technician. Please contact us you’d like backups to be automatically done to Dropbox, which is the service we use and recommend. You can learn more about DropBox’s free solution here.

If you rather make backups manually to an external hard drive, follow these steps to accomplish it. This will have to be done every day and maintained by the store itself, as CerTek will not have access to this device if ever needed.


Windows

Step 1

In Artisan, click on the “Backup” button by the header menu. 

Backup


Step 2

Then, choose the destination folder you’d like to save the Artisan Backup in. Normally, you would want to hit Browse: then choose the destination. In this case, we are using C:\Users\YOURNAME\Documents\Artisan\Backup but it will be different when using an external hard drive.

Hit “OK” to start the backup

Backup Destination


Step 3

Artisan will start the backup. Once completed, a confirmation window will be displayed.

Backup In Progress

Backup Completed


Now that the Backup has completed successfully, you may want to go to the Destination Folder where you saved the backup, to make sure that it shows in that folder.

If any assistance is needed, contact support at 877-723-7835 and press option 2. Or, email us at support@certek.com.


MAC (View FAQs Here)

Step 1

In Artisan, click on the “Backup” button by the header menu. 

Step 2

Look for your Artisan folder (usually under “Users,” your user, and “documents”). 

Click on the “Backup” folder.

Artisan will start the backup. Once completed, a confirmation window will be displayed.