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How to Submit Support Tickets

If you have a support contract with us, you are able to submit tickets to our Technical Support team. These tickets are used to summarize your problem, communicate with you, and track other information regarding your technical issue.

Your Account

CerTek will create your account and send you an email with a link to create your password. Please log in at: http://certeksoftwaredesignsinc.na3.teamsupport.com/ 

Submit a Ticket

Once you’re logged into your account, you’ll see this home page. To send the support team a ticket, click on the “Submit a Ticket” icon in the top-right corner.

Give your ticket a title – ex. “Artisan crashed on station 1.”

Select your “Ticket Type,” such as “Artisan Support.”

Enter a phone number for us to reach you or another staff member.

Enter a description of your issue. Please be as detailed as possible. What happened, at what time, and at what station? If you have any scheduling issues (for instance, we need to connect to your station but you won’t be available until a certain time), let us know.

If you need to submit error/log files or any relevant images or screenshots, please upload them.

When you’re finished, select “Submit Ticket.” Our support team will need time to review your issue and will reach out as soon as possible.

Updated on November 3, 2023

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