How to Submit Support Tickets
If you have a support contract with us, you are able to submit tickets to our Technical Support team. These tickets are used to summarize your problem, communicate with you,…
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Connect to Technician
Connect to Support If you are having any issues with Artisan, please call us on our support line at 877-723-7835 select option 2 for support. Once we speak via phone,…
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Getting Started on TeamViewer and QuickSupport
TeamViewer is an application that allows users to access other computers via a remote connection. Our Tech Support team uses this program to help diagnose problems. Use these articles to…
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Downloading TeamViewer
To get started, head to TeamViewer’s website. Click on the “Download” button at the top of the page. Download the program based on the computer you’re using. Windows Users Determine…
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Accessing QuickSupport
QuickSupport is an application that allows users to access other computers via a remote connection. Our Tech Support team uses this program to help diagnose problems. Type helpme.certek.com in your…
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Hosting on TeamViewer
You’ll want to install TeamViewer Host if you need to share your computer screen to one of our Tech Support members. Once you download/install the program, email support@certek.com with your…
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Launching TeamViewer
Follow these instructions to learn what to do once you launch TeamViewer. Click on “Default Installation” and click “Accept – next.” A pop-up menu will ask if you want this…
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Update to New TeamViewer Version
TeamViewer no longer supports their older versions. In order for CerTek Support to be able to connect to your computer, you’ll need to update TeamViewer. In TeamViewer, click on “Help,”…
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