Thank you for your interest in Artisan Point of Sale.  These instructions will walk you through restoring a backup copy of your 3.5 migrated Artisan 4.X data onto your computer…

If an error like the one on the images below appears while opening Artisan POS, read the messages as they usually let you know what the problem may be. These…

Artisan POS 4 and onward lets you send emails to customers directly from Artisan. On top of that, Purchase Orders can also be emailed directly after creating them. All that…

Please read this article before updating your computer to Windows 11. If you plan on updating to Windows 11, we recommend you back up your files, or test the update…

If Dropbox isn’t syncing your Artisan backups, follow these steps to troubleshoot the problem. Some solutions are simple and straightforward. Others are more advanced. We’ll go over both types in…

Steps When connecting to Cloud 1 from a Mac, follow these steps. On the Welcome Screen, check off “Use SSL for Secure Connection.” The “Server Name/Address” should be artisancloud1.c4erlmr9afwz.us-east-1.rds.amazonaws.com  Set…

Though it might not happen often, you might want to unpost a Day End or Shift-Closing to adjust sales or transactions, then repost to accurately report the changes for your…

Why Would You Need to Export a List? Artisan allows you to export a list on record screens, like the Inventory List screen, Customer Records Screen, and Gift Registries screen,…

Artisan lets you send purchase orders, reports, and other data from the program, tied to your email address. Starting in 4.8, you may also CC email addresses to send to…

What is a ZIP File? “Zipping” a file refers to bundling a file – or multiple files – into a folder. This is useful if you send multiple large files…

The “Tender Info” screen shows any relevant information about the tender type that was used in the sale. To access this screen, press the “Tender Info” button or “Ctrl I”…

For Artisan to communicate properly with certain devices, like PIN pads and the ScannerPal, they both need to be on the same subnet. To find the subnet, you’ll first need…