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Adding a Missing Sale When a Sale Fails to Save (Detached Payments)

A sale might fail to save if one of Artisan’s table constraints is violated. These constraints are put in place to protect Artisan’s database from corrupted data.

When one of these errors is thrown on the Sales Screen, the customer was already charged. To avoid charging them twice, you need to add a missing sale to that payment log. To add a missing sale to a credit card log, do the following:

1.) Click CC Log on the Artisan Toolbar

2.) From the Payment Log Record Screen, search for the payment log. Artisan offers many ways to search for this payment log. You can search via sale date, by station, by user, by payment, or by reference name.

In addition to the Quick Searches, you can also search for the payment log via the Power Search tools.

3.) Once you locate the payment log you are looking for, take the following steps to create the missing sale and attach it to the payment log. Press F4 OR at the bottom of the screen, click “View Details.”

4.) Once you enter this screen, you’ll see the red text “Add Missing Sale.” This will take you to the Sales Screen where you will re-enter the items for that lost sale. The sale you just created will then be attached to that payment log for your records.

Updated on December 19, 2023

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