Set Up Artisan Emails

Artisan POS 4 lets you send emails to customers directly from Artisan. On top of that Purchase Orders can also be emailed directly after creating them.

All that needs to be setup is a local file in a specific location so Artisan POS knows this information at the time of sending emails.

Location of File:

  • Windows:
    • Put this file in c:\users\<user name>\
  • Mac OS X:
    • Put this file in \users\<user name>\



1. Create a file in either Notepad (Windows) or TextEdit (Mac OS X)

2. Name the file the following: (notice the dot at the beginning.)

3. Fill the file with the following information: This information is usually given by the email client (type your user email account) (type your email SMTP server account) For example gmail’s SMTP server is at
mail.smtp.port=465  (Always try port 465 first, even if they specify another port such as 587.)
IMPORTANT! Most of the time you MUST use the full email address as the username as shown in the above example.

mail.smtp.password=  (Type your email password here.)


If you are having trouble and getting authentication errors. Try the following.

  1. Anytime you make changes to this file you should save it and close your editor and then you MUST restart Artisan.
  2. Confirm you settings in the file.
  3. Make sure the file is not saved as .txt or upgrade to version 4.1.138 or later. You can see the .txt if you change the view properties in Windows to show the file extension. If on a Mac, read below.
  4. Make sure your file is in the correct directory. Confirm the user that you are logged in windows. The must be in this folder.
  5. Make sure you are including your full email address as the mail.smtp.user.
  6. Swap out the @ sign with an underscore in your mail.smtp.user setting.  (If this does not work, put it back with the @.)
  7. Check the port number and try 587 or check with your provider. (If this does not resolve your issue, put it back to 465.)
  8. Contact your provider for assistance or call Artisan Tech Support for assistance.

Working on a Mac (Ignore this if Using Windows)

When creating this file on a Mac things are a bit different. There are a couple of things that need to get done before creating the file on Mac OS X.

1. By default, Mac does not create .TXT or raw files. So because we need a file named with the extension .properties we are not going to be able to save it unless we change the following.

Open TextEdit

Go to Preferences



Then Under the “New Document” Tab, check “Plain Text”. 



Under “Open and Save” tab, unckeck the box ‘Add “.txt” extension to plain text files.


Now restart TextEdit for the new settings to take effect.


On saving the file as “”, the file will be hidden by default as file using this convention are usually system file. To show/hide the file on the Mac, if the need to edit it arises, use the Terminal to run:

Show Hidden Files:

Open Terminal found in Finder > Applications > Utilities

In Terminal, paste the following: defaults write AppleShowAllFiles YES

Relaunch Finder.

Hide Files again

Simply use this other command:

defaults write AppleShowAllFiles NO