CerTek Software

Help Topics

• Internal Articles

  Private articles for CerTek.
• Getting Started

  New to using Artisan? Start here.
• Artisan Features, Updates, and Install Files

  See the latest features and fixes. Install or update Artisan and other related programs.
• Hardware

  Set up and troubleshoot hardware, such as printers, scanners, and customer-facing displays.
• Inventory

  Discover how to efficiently organize your item, category, and vendor records.
• Purchasing

  Learn how to place orders for products using Purchase Orders and Purchase Requests.
• Receiving

  Enter your products into Artisan to correctly update your inventory.
• Labels

  Learn how to print and design labels for your products.
• Sales and Orders

  Conduct sales, layaways, special orders, and more.
• Order Status

  Articles related to the Order Status Menu, such as Pending Layaways and On-Hold Sales.
• Partners

  Articles for Artisan Dealers and Partners.
• Tools

  From Program Options to viewing Audit Logs, this Menu takes you to various configurable areas in Artisan.
• Customers

  Learn how to create customer records and other related tasks.
• Employees

  Manage employee hours, security, and other details.
• Accounting

  Articles related to Day-End and Shift Closing, A/R, Consignment, and more.
• Reports

  Articles related to the Report Designer and Artisan reports.
• Internet Store

  Articles related to Internet orders and setting up a Shopify, BigCommerce, or WooCommerce store.
• Support

  Learn how to send a ticket, install TeamViewer, and more.
• Import or Export Data

  Learn how to import records into Artisan POS or export data out of the program. Don't want to do this yourself? Call CerTek for help!
• Misc

  Miscellaneous articles.