3.5 Knowledge Base
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Welcome to CerTek's Knowledge Base
Private articles for CerTek.
New to using Artisan? Start here.
Learn how to send a ticket, install TeamViewer, and more.
Artisan Features, Updates, and Install Files
See the latest features and fixes. Install or update Artisan and other related programs.
Set up and troubleshoot hardware, such as printers, scanners, and customer-facing displays.
Discover how to efficiently organize your item, category, and vendor records.
Learn how to place orders for products using Purchase Orders and Purchase Requests.
Enter your products into Artisan to correctly update your inventory.
Learn how to print and design labels for your products.
Sales and Orders
Conduct sales, layaways, special orders, and more.
Articles related to the Order Status Menu, such as Pending Layaways and On-Hold Sales.
Articles for Artisan Dealers and Partners.
Articles related to the legacy version of Artisan, version 3.5.
From Program Options to viewing Audit Logs, this Menu takes you to various configurable areas in Artisan.
Learn how to create customer records and other related tasks.
Manage employee hours, security, and other details.
Articles related to Day-End and Shift Closing, A/R, Consignment, and more.
Articles related to the Report Designer and Artisan reports.
Articles related to Internet orders and setting up a Shopify, BigCommerce, or WooCommerce store.
Import or Export Data
Learn how to import records into Artisan POS or export data out of the program. Don't want to do this yourself? Call CerTek for help!