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  • Home
  • Products
  • Artisan POS
  • Payment Processing
  • POS Hardware
  • Supplies
  • Show Book
  • Online Store
  • Enter Our Store
  • Get Your Own Store
  • Support Center
  • Support Plans & Policies
  • Knowledge Base
  • Download Area
  • Get Help
  • FAQ
  • About Certek
  • News
  • Trade Shows Schedule
  • Legal Notices
  • Terms of Sale
  • Privacy Policy
  • Testimonials
  • Contact Us

Support Center

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Home Support Center Knowledge Base

Getting Started

  • Screen & Menu Basics
  • Artisan Backup FAQ’s – Mac Computers
  • Set Up Artisan Emails
  • A Guide to Getting Started
  • What New Features are in 4.0?
  • Set Up Sample Data
View all 14 articles

Tutorials & Videos

  • Inventory Records
  • Lesson 102 Vendor Record Basics
  • Lesson 103 Category Record Basics
  • Lesson 104 Item Record Basics
  • Tutorial – Configuration Settings for First Time Setup
View all 6 articles

Accounting

  • Consignment Accounting
  • Credits, Coupons, & Gift Card
  • Day-End & Shift Closing
  • Manage Sales
  • External Accounting with QuickBooks
  • QuickBooks Import Sample Data Tutorial
View all 15 articles

Customers

  • Customer Records
  • Customer Types
  • Merging Duplicate Customers Records
  • Setting up Gift Certificates in Artisan
  • Removing Customer Information From Receipts
  • Customer Mailing Labels
  • Record Screen Basics
View all 7 articles

Hardware

  • Troubleshooting your bar code scanner
View all 2 articles

Import/Export

  • Export Raw Data
  • Importing Records
  • Exporting to Management One
  • Import from another POS
View all 5 articles

Installation

  • Computers
  • Database
  • Other
  • Printers
  • Tablets
  • Artisan 4.x Trial with a Sample Migration Installation Instructions
View all 13 articles

Internet Store

  • Getting Started with Shopify Integrated with Artisan POS
  • Using Additional Categories with WooCommerce and Artisan
  • How To Open and Run Artisan Task Manager
  • Delivering Pending Orders – Internet Store
  • Internet Store Interface
View all 19 articles

Inventory

  • Category Records
  • Item Records
  • Pending Stock Corrections
  • Physical Inventory Counting
  • Pricing Schemes
  • Vendor Records
  • Product Variants Advanced Inventory
  • Inventory Activity Reports
  • Adding an item as a Quick Pick
  • Record Screen Basics
  • Inventory Records
View all 31 articles

Labels

  • Label Designer
  • Merchandise Labels
View all 1 articles

Manuals

  • Quick Reference Sheet
  • CAS Retail Scale LP-1000
  • 4.x Feature Release Schedule
View all 4 articles

Multi-Store & Remote Operation

  • Multi-Site Inventory Tracking
View all 1 articles

Payment Processing

  • EMV
  • Terminal Devices
  • Payment Processing in Artisan 4.4
View all 5 articles

Purchasing

  • Purchase Orders
  • Purchase Requests
  • Purchase Orders & Requests: Per-Site Purchasing & Receiving
View all 3 articles

Receiving

  • Purchase Orders & Requests: Per-Site Purchasing & Receiving
View all 1 articles

Reports

  • Install A Custom Report
  • Artisan 4.0 Report List
View all 3 articles

Sales & Orders

  • Cash Register Basics – Make a Sale, Return, and Exchange for another item
  • Sales Discounts in Artisan POS
  • CAS Retail Scale LP-1000
  • Fixed – Receipts Cut Off Halfway
  • Setting up Gift Certificates in Artisan
View all 15 articles

Shopping Cart

  • CAS Retail Scale LP-1000
View all 1 articles

System Administration

  • Artisan Backup FAQ’s – Mac Computers
  • Add License Key
  • Backup to a Local Drive
  • Protected: Upgrade to Latest 4.0
  • Edit Time Clock
View all 6 articles

Tips and Tricks

  • Artisan Backup FAQ’s – Mac Computers
  • Error Installing PostgreSQL
  • Windows 10 Notice
  • Exit Artisan
  • Set Up New Payment Type
View all 10 articles

Tools

  • Connect to Technician
  • Database Maintenance
  • Program Options
  • Remote Operation
  • Configuring the Artisan Task Manager (Internet Store Interface – ISI)
View all 8 articles

Troubleshooting

  • Mac
  • Printers
  • Windows
  • Windows 7 Share Issues from Windows Updates
  • Troubleshooting your bar code scanner
View all 13 articles

Tutorials

  • Setting up Gift Certificates in Artisan
View all 4 articles

Uncategorized

  • What’s New in Artisan POS 4.5
  • Shift Closing – Sales by Station or Shift
  • Migrating from Artisan 3.5 – Installing on Multiple Stations
  • Multi-Location Purchasing & Receiving
  • Understanding Customer Deposits from Web, Sales, & Special Orders, & Layaways
View all 25 articles

What's New in Artisan POS?

  • What’s New in Artisan POS 4.4
  • What’s New in Artisan POS 4.0
  • What’s New in Artisan POS 4.2
View all 3 articles

You are on Artisan Version 4.X

Categories

  • Getting Started (12)
    • Screen & Menu Basics (2)
  • Tutorials & Videos (5)
    • Inventory Records (2)
  • Accounting (10)
    • Consignment Accounting (1)
    • Credits, Coupons, & Gift Card (1)
    • Day-End & Shift Closing (3)
    • Manage Sales (5)
  • Customers (7)
    • Customer Records (2)
    • Customer Types (1)
  • Hardware (1)
  • Import/Export (4)
  • Installation (14)
    • Computers (3)
      • Requirements (2)
    • Database (1)
    • Other (3)
    • Printers (6)
      • Label Printers (1)
      • Receipt Printers (4)
    • Tablets (1)
  • Internet Store (8)
  • Inventory (30)
    • Category Records (8)
    • Item Records (13)
    • Pending Stock Corrections (1)
    • Physical Inventory Counting (1)
    • Pricing Schemes (1)
    • Vendor Records (1)
  • Labels (1)
    • Label Designer (1)
    • Merchandise Labels (1)
  • Manuals (4)
    • Quick Reference Sheet (2)
  • Multi-Store & Remote Operation (1)
  • Payment Processing (4)
    • EMV (2)
    • Terminal Devices (3)
  • Purchasing (2)
    • Purchase Orders (1)
    • Purchase Requests (1)
  • Receiving (1)
  • Reports (2)
  • Sales & Orders (14)
  • Shopping Cart (1)
  • System Administration (5)
  • Tips and Tricks (8)
  • Tools (17)
    • Connect to Technician (1)
    • Database Maintenance (2)
    • Program Options (11)
      • User & Security Settings (4)
      • Business & Financial (2)
      • Inventory Handling (1)
      • Miscellaneous Options (1)
      • Appearance Settings (1)
      • Printed Forms & Receips (1)
      • Device Configuration (2)
    • Remote Operation (2)
  • Troubleshooting (9)
    • Mac (3)
    • Printers (3)
    • Windows (2)
      • Networking (1)
  • Tutorials (1)
  • Uncategorized (13)
  • What's New in Artisan POS? (3)

Recent Posts

  • What’s New in Artisan POS 4.5
  • Shift Closing – Sales by Station or Shift
  • Migrating from Artisan 3.5 – Installing on Multiple Stations
  • Multi-Location Purchasing & Receiving
  • Understanding Customer Deposits from Web, Sales, & Special Orders, & Layaways
  • Installing Artisan POS Additional Stations
  • Managing Products with Woo Commerce
  • Credit Card Signatures No Longer Required?

Popular Articles

  • Set Up Artisan Emails
  • Product Variants Advanced Inventory
  • Tutorial – Configuration Settings for First Time Setup
  • 4.x Feature Release Schedule
  • Adding an item as a Quick Pick
  • Artisan 4.0 Report List
  • Lesson 102 Vendor Record Basics
  • CAS Retail Scale LP-1000

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