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Home
Products
Artisan POS
Payment Processing
POS Hardware
Supplies
Show Book
Online Store
Enter Our Store
Get Your Own Store
Support Center
Support Plans & Policies
Knowledge Base
Download Area
Get Help
FAQ
About Certek
News
Trade Shows Schedule
Legal Notices
Terms of Sale
Privacy Policy
Testimonials
Contact Us
Support Center
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Home
Support Center
Knowledge Base
Getting Started
Screen & Menu Basics
What New Features are in 4.6?
Installing Artisan
Artisan Welcome Screen
Artisan Basic Functions
Switching to Real Data
View all 30 articles
Tutorials & Videos
Category Record Basics
Lesson 104 Item Record Basics
Tutorial – Configuration Settings for First Time Setup
View all 4 articles
Accounting
Accounts Receivable (A/R)
Automatic Billing
Consignment Accounting
Credits, Coupons, & Gift Card
Day-End & Shift Closing
Employee Time Clock
Manage Sales
QuickBooks
Sales Exports
Sales Tax
Consignment Payout Statements or Vendor Invoices Not Showing in Quickbooks
Accounting Menu
Advanced QuickBooks: Understanding the Accounting behind Selling an Out-of-Stock Item
How to Reset YTD Sales
Understanding Customer Deposits from Web, Sales, Special Orders, & Layaways
View all 37 articles
Cloud 1
Connecting to Cloud 1 on Mac
View all 1 articles
Customers
Customer Forms Designer
Customer Records
Customer Types
Gift Registry
Customer Menu
Collecting Data Through Driver’s License
Returning Items
Adding Notes and Memos to Customers
Merging Duplicate Customer Records
View all 24 articles
Hardware
Setting Up the Magellan 9800i Scanner
Setting Up LS2208 Scanner
General Basic Computer Definitions
Setting Up An Epson Receipt Printer
CerTek Specifications and Configurations
View all 12 articles
Import/Export
Dropbox Files Not Syncing (General Troubleshooting)
Importing Item Records for Online Web Store
Export Raw Data
Importing Records
Exporting to Management One
View all 7 articles
Installation
Computers
Database
Other
Printers
Tablets
Updating Artisan
Installing Artisan
Protected: Installing Artisan (for Tech Support)
Install PostgreSQL
Find Your Operating System on Windows
Artisan 4.x Trial with a Sample Migration Installation Instructions
View all 32 articles
Internet Store
Adding Product Variants to Webstore
Protected: For CerTek Staff: Setting Up Customers in Shopify
Shopify Overview – Start Here
How to Convert Products, Uploaded Directly on Shopify, to Being Managed by Artisan
Online Store Resources
View all 30 articles
Inventory
Category Records
Inventory Transfers
Item Records
Pending Stock Corrections
Physical Inventory Counting
Pricing Schemes
Product Variant Templates
Vendor Records
Inventory Menu
Return to Vendor
Inventory Kits
Product Variants Advanced Inventory
Inventory Activity Reports
View all 55 articles
Labels
Labels Menu
Print Labels in Order
View all 4 articles
Manuals
Quick Reference Sheet
CAS Retail Scale LP-1000
View all 4 articles
Multi-Store & Remote Operation
Multi-Site Inventory Tracking
View all 1 articles
Order Status
Creating Back Orders
On-Hold Sales and Orders
Special Orders and Custom Orders Status
Incomplete Orders
ALL Special Orders & Custom Orders for All Customers
View all 15 articles
Payment Processing
EMV
Terminal Devices
Datacap Online Portal and Virtual Terminal
Payment Processing Menu
Configuring Ingenico Lane PIN Pad
Setting Up Datacap Integrations
Using TranCloud for Payment Processing in Artisan
View all 11 articles
Purchasing
Create a Purchase Order
Purchase Orders
Purchase Requests
View/Edit Purchase order
Purchasing Menu
Purchase Orders & Requests: Per-Site Purchasing & Receiving
View all 9 articles
Receiving
Receive Items
Vendor Invoices
Receiving Menu
Create a Vendor Invoice
Purchase Orders & Requests: Per-Site Purchasing & Receiving
View all 9 articles
Reports
Employee Time Clock Summary
Employee Time Clock Detail
Transaction Detail by Date Range
Standard Tender Detail Report by Date Range
Sales Summary Report
View all 12 articles
Sales & Orders
Finalizing a Sale
Quick Discount Buttons
Return to Vendor
Using Destination-Based Sales Tax
Refunding a Partial Amount (on a Special Order)
View all 20 articles
Shopping Cart
CAS Retail Scale LP-1000
View all 1 articles
System Administration
Extremely Important: Back Up Your Data! What are the best options?
Artisan Backup FAQ’s – Mac Computers
Add License Key
Backup to a Local Drive
Protected: Upgrade to Latest 4.0
View all 7 articles
Tips and Tricks
Artisan Backup FAQ’s – Mac Computers
Error Installing PostgreSQL
Windows 10 Notice
Exit Artisan
Set Up New Payment Type
View all 10 articles
Tools
Connect to Technician
Database Maintenance
Program Options
Remote Operation
Security, Users & Passwords
Send Data to CerTek
Settle Credit Card Batch
Restore Data from Backup
Audit Log
Change or Reset My Password
Tools Menu
Repair Quantities in Item Records
View all 25 articles
Troubleshooting
Mac
Printers
Windows
Fix Windows 11 Issues with ZT230 Label Printer
USB Print Server StarTech
Star Printer Not Printing Anything on Receipts
Update Windows
Clicking Cash Drawer: Star Printer
View all 28 articles
Uncategorized
Transfer Between Locations (Sites) and Transfer to Another Store
Protected: Update 4.5 Sales Slip Form: SLIP-T to 4.6
Protected: Upgrading Customer to 4.6
Protected: Kay and Mark’s Artisan Setup
Protected: Ingenico Q30
View all 68 articles
What's New in Artisan POS?
What’s New in Artisan POS 4.6
What’s New in Artisan POS 4.5
What’s New in Artisan POS 4.4
What’s New in Artisan POS 4.0
What’s New in Artisan POS 4.2
View all 6 articles
