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  • Home
  • Products
  • Artisan POS
  • Payment Processing
  • POS Hardware
  • Supplies
  • Show Book
  • Online Store
  • Enter Our Store
  • Get Your Own Store
  • Support Center
  • Support Plans & Policies
  • Knowledge Base
  • Download Area
  • Get Help
  • FAQ
  • About Certek
  • News
  • Trade Shows Schedule
  • Legal Notices
  • Terms of Sale
  • Privacy Policy
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  • Contact Us

Support Center

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Home Support Center Knowledge Base

Getting Started

  • Screen & Menu Basics
  • What New Features are in 4.6?
  • Installing Artisan
  • Artisan Welcome Screen
  • Artisan Basic Functions
  • Switching to Real Data
View all 30 articles

Tutorials & Videos

  • Category Record Basics
  • Lesson 104 Item Record Basics
  • Tutorial – Configuration Settings for First Time Setup
View all 4 articles

Accounting

  • Accounts Receivable (A/R)
  • Automatic Billing
  • Consignment Accounting
  • Credits, Coupons, & Gift Card
  • Day-End & Shift Closing
  • Employee Time Clock
  • Manage Sales
  • QuickBooks
  • Sales Exports
  • Sales Tax
  • Consignment Payout Statements or Vendor Invoices Not Showing in Quickbooks
  • Accounting Menu
  • Advanced QuickBooks: Understanding the Accounting behind Selling an Out-of-Stock Item
  • How to Reset YTD Sales
  • Understanding Customer Deposits from Web, Sales, Special Orders, & Layaways
View all 37 articles

Cloud 1

  • Connecting to Cloud 1 on Mac
View all 1 articles

Customers

  • Customer Forms Designer
  • Customer Records
  • Customer Types
  • Gift Registry
  • Customer Menu
  • Collecting Data Through Driver’s License
  • Returning Items
  • Adding Notes and Memos to Customers
  • Merging Duplicate Customer Records
View all 24 articles

Hardware

  • Setting Up the Magellan 9800i Scanner
  • Setting Up LS2208 Scanner
  • General Basic Computer Definitions
  • Setting Up An Epson Receipt Printer
  • CerTek Specifications and Configurations
View all 12 articles

Import/Export

  • Dropbox Files Not Syncing (General Troubleshooting)
  • Importing Item Records for Online Web Store
  • Export Raw Data
  • Importing Records
  • Exporting to Management One
View all 7 articles

Installation

  • Computers
  • Database
  • Other
  • Printers
  • Tablets
  • Updating Artisan
  • Installing Artisan
  • Protected: Installing Artisan (for Tech Support)
  • Install PostgreSQL
  • Find Your Operating System on Windows
  • Artisan 4.x Trial with a Sample Migration Installation Instructions
View all 32 articles

Internet Store

  • Adding Product Variants to Webstore
  • Protected: For CerTek Staff: Setting Up Customers in Shopify
  • Shopify Overview – Start Here
  • How to Convert Products, Uploaded Directly on Shopify, to Being Managed by Artisan
  • Online Store Resources
View all 30 articles

Inventory

  • Category Records
  • Inventory Transfers
  • Item Records
  • Pending Stock Corrections
  • Physical Inventory Counting
  • Pricing Schemes
  • Product Variant Templates
  • Vendor Records
  • Inventory Menu
  • Return to Vendor
  • Inventory Kits
  • Product Variants Advanced Inventory
  • Inventory Activity Reports
View all 55 articles

Labels

  • Labels Menu
  • Print Labels in Order
View all 4 articles

Manuals

  • Quick Reference Sheet
  • CAS Retail Scale LP-1000
View all 4 articles

Multi-Store & Remote Operation

  • Multi-Site Inventory Tracking
View all 1 articles

Order Status

  • Creating Back Orders
  • On-Hold Sales and Orders
  • Special Orders and Custom Orders Status
  • Incomplete Orders
  • ALL Special Orders & Custom Orders for All Customers
View all 15 articles

Payment Processing

  • EMV
  • Terminal Devices
  • Datacap Online Portal and Virtual Terminal
  • Payment Processing Menu
  • Configuring Ingenico Lane PIN Pad
  • Setting Up Datacap Integrations
  • Using TranCloud for Payment Processing in Artisan
View all 11 articles

Purchasing

  • Create a Purchase Order
  • Purchase Orders
  • Purchase Requests
  • View/Edit Purchase order
  • Purchasing Menu
  • Purchase Orders & Requests: Per-Site Purchasing & Receiving
View all 9 articles

Receiving

  • Receive Items
  • Vendor Invoices
  • Receiving Menu
  • Create a Vendor Invoice
  • Purchase Orders & Requests: Per-Site Purchasing & Receiving
View all 9 articles

Reports

  • Employee Time Clock Summary
  • Employee Time Clock Detail
  • Transaction Detail by Date Range
  • Standard Tender Detail Report by Date Range
  • Sales Summary Report
View all 12 articles

Sales & Orders

  • Finalizing a Sale
  • Quick Discount Buttons
  • Return to Vendor
  • Using Destination-Based Sales Tax
  • Refunding a Partial Amount (on a Special Order)
View all 20 articles

Shopping Cart

  • CAS Retail Scale LP-1000
View all 1 articles

System Administration

  • Extremely Important: Back Up Your Data! What are the best options?
  • Artisan Backup FAQ’s – Mac Computers
  • Add License Key
  • Backup to a Local Drive
  • Protected: Upgrade to Latest 4.0
View all 7 articles

Tips and Tricks

  • Artisan Backup FAQ’s – Mac Computers
  • Error Installing PostgreSQL
  • Windows 10 Notice
  • Exit Artisan
  • Set Up New Payment Type
View all 10 articles

Tools

  • Connect to Technician
  • Database Maintenance
  • Program Options
  • Remote Operation
  • Security, Users & Passwords
  • Send Data to CerTek
  • Settle Credit Card Batch
  • Restore Data from Backup
  • Audit Log
  • Change or Reset My Password
  • Tools Menu
  • Repair Quantities in Item Records
View all 25 articles

Troubleshooting

  • Mac
  • Printers
  • Windows
  • Fix Windows 11 Issues with ZT230 Label Printer
  • USB Print Server StarTech
  • Star Printer Not Printing Anything on Receipts
  • Update Windows
  • Clicking Cash Drawer: Star Printer
View all 28 articles

Uncategorized

  • Transfer Between Locations (Sites) and Transfer to Another Store
  • Protected: Update 4.5 Sales Slip Form: SLIP-T to 4.6
  • Protected: Upgrading Customer to 4.6
  • Protected: Kay and Mark’s Artisan Setup
  • Protected: Ingenico Q30
View all 68 articles

What's New in Artisan POS?

  • What’s New in Artisan POS 4.6
  • What’s New in Artisan POS 4.5
  • What’s New in Artisan POS 4.4
  • What’s New in Artisan POS 4.0
  • What’s New in Artisan POS 4.2
View all 6 articles

You are on Artisan Version 4.X

Categories

  • Getting Started (26)
    • Screen & Menu Basics (9)
  • Tutorials & Videos (3)
  • Accounting (26)
    • Accounts Receivable (A/R) (1)
    • Automatic Billing (1)
    • Consignment Accounting (1)
    • Credits, Coupons, & Gift Card (2)
    • Day-End & Shift Closing (4)
    • Employee Time Clock (1)
    • Manage Sales (6)
    • QuickBooks (4)
    • Sales Exports (1)
    • Sales Tax (1)
  • Cloud 1 (1)
  • Customers (22)
    • Customer Forms Designer (1)
    • Customer Records (11)
    • Customer Types (1)
    • Gift Registry (3)
  • Hardware (10)
  • Import/Export (6)
  • Installation (35)
    • Computers (4)
      • Requirements (2)
    • Database (2)
    • Other (3)
    • Printers (18)
      • Label Printers (3)
      • Receipt Printers (9)
      • Report Printers (1)
    • Tablets (1)
    • Updating Artisan (3)
  • Internet Store (18)
  • Inventory (51)
    • Category Records (9)
    • Inventory Transfers (4)
    • Item Records (26)
    • Pending Stock Corrections (1)
    • Physical Inventory Counting (1)
    • Pricing Schemes (1)
    • Product Variant Templates (2)
    • Vendor Records (4)
  • Labels (2)
  • Manuals (3)
    • Quick Reference Sheet (2)
  • Multi-Store & Remote Operation (1)
  • Order Status (14)
  • Payment Processing (10)
    • EMV (2)
    • Terminal Devices (4)
  • Purchasing (7)
    • Create a Purchase Order (1)
    • Purchase Orders (5)
    • Purchase Requests (1)
    • View/Edit Purchase order (2)
  • Receiving (9)
    • Receive Items (6)
    • Vendor Invoices (1)
  • Reports (9)
  • Sales & Orders (17)
  • Shopping Cart (1)
  • System Administration (6)
  • Tips and Tricks (8)
  • Tools (39)
    • Connect to Technician (4)
    • Database Maintenance (3)
    • Program Options (20)
      • Optional Features (1)
      • User & Security Settings (6)
        • Sales Reps (1)
      • Stations & Sites (1)
      • Business & Financial (4)
      • Inventory Handling (1)
      • Miscellaneous Options (1)
      • Appearance Settings (2)
      • Printed Forms & Receipts (2)
      • Device Configuration (3)
    • Remote Operation (6)
    • Security, Users & Passwords (2)
    • Send Data to CerTek (1)
    • Settle Credit Card Batch (1)
  • Troubleshooting (22)
    • Mac (3)
    • Printers (6)
    • Windows (10)
      • Networking (3)
  • Uncategorized (22)
  • What's New in Artisan POS? (5)

Recent Posts

  • Setting Up the Magellan 9800i Scanner
  • Employee Time Clock Summary
  • Employee Time Clock Detail
  • Transaction Detail by Date Range
  • Standard Tender Detail Report by Date Range
  • Sales Summary Report
  • Customer Record List Screen
  • Consignment Payout Statements or Vendor Invoices Not Showing in Quickbooks

Popular Articles

  • Exit Artisan
  • Setting Up An Epson Receipt Printer
  • Artisan Backup FAQ’s – Mac Computers
  • USB Print Server StarTech
  • Edit Time Clock
  • Important Information about Windows 11 Update
  • Sales Summary Report
  • Set Up New Payment Type

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