Support Center

Getting Started

• Screen & Menu Basics

• CerTek Specifications and Configurations
• Install PostgreSQL
• Find Your Operating System on Windows
• Installing or Updating Artisan
• Artisan Backup FAQ’s – Mac Computers

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Tutorials & Videos

• Inventory Records

• Lesson 102 Vendor Record Basics
• Lesson 103 Category Record Basics
• Lesson 104 Item Record Basics
• Tutorial – Configuration Settings for First Time Setup

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Accounting

• Consignment Accounting

• Credits, Coupons, & Gift Card

• Day-End & Shift Closing

• Manage Sales

• External Accounting with QuickBooks
• QuickBooks Import Sample Data Tutorial

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Customers

• Customer Records

• Customer Types

• Gift Registry

• Returning Items
• Adding Notes and Memos to Customers
• Merging Duplicate Customers Records
• Setting up Gift Certificates in Artisan
• Removing Customer Information From Receipts

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Hardware

• CerTek Specifications and Configurations
• Using TranCloud for Payment Processing in Artisan
• Reconfiguring Touchscreen
• Setting Up a Cash Drawer
• Troubleshooting your bar code scanner

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Import/Export

• Importing Item Records for Online Web Store
• Export Raw Data
• Importing Records
• Exporting to Management One
• Import from another POS

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Installation

• Computers

• Database

• Other

• Printers

• Tablets

• Install PostgreSQL
• Find Your Operating System on Windows
• Installing or Updating Artisan
• Artisan 4.x Trial with a Sample Migration Installation Instructions

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Internet Store

• Orders Not Showing in Artisan (through Shopify)
• Adding or Removing an API Key
• Changing Flat Products into Product Variants
• Adding New Products to Product Variants
• Getting Started with Shopify Integrated with Artisan POS

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Inventory

• Category Records

• Item Records

• Pending Stock Corrections

• Physical Inventory Counting

• Pricing Schemes

• Vendor Records

• Inventory Kits
• Product Variants Advanced Inventory
• Inventory Activity Reports
• Adding an item as a Quick Pick
• Record Screen Basics

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Labels

• Label Designer

• Merchandise Labels

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Manuals

• Quick Reference Sheet

• CAS Retail Scale LP-1000
• 4.x Feature Release Schedule

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Multi-Store & Remote Operation

• Multi-Site Inventory Tracking

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Order Status

• Orders Not Showing in Artisan (through Shopify)

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Payment Processing

• EMV

• Terminal Devices

• Setting Up DataCap Integrations
• Using TranCloud for Payment Processing in Artisan
• Setting Up NETePay
• Payment Processing in Artisan 4.4

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Purchasing

• Purchase Orders

• Purchase Requests

• Purchase Orders & Requests: Per-Site Purchasing & Receiving

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Receiving

• Purchase Orders & Requests: Per-Site Purchasing & Receiving

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Reports

• Install A Custom Report
• Artisan 4.0 Report List

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Sales & Orders

• Cash Register Basics – Make a Sale, Return, and Exchange for another item
• Sales Discounts in Artisan POS
• CAS Retail Scale LP-1000
• Fixed – Receipts Cut Off Halfway
• Setting up Gift Certificates in Artisan

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Shopping Cart

• CAS Retail Scale LP-1000

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System Administration

• Artisan Backup FAQ’s – Mac Computers
• Add License Key
• Backup to a Local Drive
• Protected: Upgrade to Latest 4.0
• Edit Time Clock

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Tips and Tricks

• Artisan Backup FAQ’s – Mac Computers
• Error Installing PostgreSQL
• Windows 10 Notice
• Exit Artisan
• Set Up New Payment Type

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Tools

• Connect to Technician

• Database Maintenance

• Program Options

• Remote Operation

• Security, Users & Passwords

• Configuring the Artisan Task Manager (Internet Store Interface – ISI)

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Troubleshooting

• Mac

• Printers

• Windows

• Update Windows
• Clicking Cash Drawer: Star Printer
• Check If Your Computer Supports Windows 11
• Important Information about Windows 11 Update
• Reconfiguring Touchscreen

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Tutorials

• Setting up Gift Certificates in Artisan

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Uncategorized

• Setting up DC Direct in Artisan
• What’s New in Artisan POS 4.5
• Shift Closing – Sales by Station or Shift
• Migrating from Artisan 3.5 – Installing on Multiple Stations
• Multi-Location Purchasing & Receiving

View all 42 articles

What's New in Artisan POS?

• What’s New in Artisan POS 4.4
• What’s New in Artisan POS 4.0
• What’s New in Artisan POS 4.2

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