Privacy Policy

At CerTek Software Designs, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains the types of information that is collected and recorded by CerTek and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they shared and/or collect on This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Free Privacy Policy Generator.

We use the information we collect on our site to better understand your needs and enhance your overall shopping experience. We will not sell, trade, or rent any personally identifiable information to others.

Safe Shopping Guarantee

When using our website, sensitive information such as credit card numbers and personalized pricing is never sent “in the clear” over the Internet. Any time that we ask for a credit card number or other sensitive information, we ensure that the information is sent to our server in a secure, encrypted format, making it extremely difficult to read even if it is wrongly intercepted.

We use state-of-the-art industry-standard SSL (secure socket layer) encryption. The secure servers are based on 128-bit encryption, the highest level of security in commercial use.

If your browser does not support SSL encryption, or if you’d just prefer not to enter your credit card information online, you can call us and give us the information over the phone.


By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

CerTek follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, CerTek uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of CerTek.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on CerTek, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that CerTek has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

CerTek’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

CerTek does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Legal Notices

CerTek Software Designs, Inc. (“CerTek”) makes information and products available on this website, subject to the following terms and conditions. By accessing this site, you agree to these terms and conditions. CerTek reserves the right to change these terms and conditions, and the products, services, prices, and programs mentioned on this site, at any time, at its sole discretion, without notice. CerTek reserves the right to seek all remedies available by law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.

Copyright Notice

This website is owned and operated by CerTek Software Designs, Inc. The material included herein, including site design, text, graphics, and the selection and arrangement thereof are copyrighted © by CerTek Software Designs, Inc. ALL RIGHTS RESERVED.

No material from this website may be copied, reproduced, republished, posted, transmitted, or distributed in any way. You may print in hard copy portions of this website with the sole intent of placing an order with CerTek, applying for credit, material for any other reason, on any other website, or the modification, distribution, or republication of this material without prior written permission from CerTek is strictly prohibited.


Any feedback information sent to CerTek in connection with any CerTek products or website shall be deemed to be provided on a non-confidential basis. CerTek shall be free to use, reproduce, disclose, display, and distribute such information on an unrestricted basis.


CerTek Software Designs, Artisan, and all page headers, custom graphics, and custom icons are service marks or trademarks of CerTek Software Designs, Inc. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners. Product photographs are courtesy of the respective manufacturers.

Content Disclaimer

This website and the materials herein are provided on an “AS-IS” basis and CerTek makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement. CerTek is not responsible for printing or typographical errors. CerTek reserves the right to add, delete, change or modify the information on this website at any time, without notice, including but not limited to product pricing and availability.

Links to Third Party Web Sites

CerTek does not make any representations regarding any other third party’s websites which may be linked to from a CerTek website. Such linked websites are independent of CerTek sites and CerTek does not have any control over the content and/or use of any such site. In addition, any such linked site does not imply an endorsement by CerTek of that particular site. If you decide to access any of the third-party sites linked from this site, you do so entirely at your own risk.

Disclaimer of Warranty

CerTek hereby expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. This disclaimer in no way affects the terms of the manufacturer’s warranty, if any. Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. If goods herein being purchased are being purchased for purposes of export, the purchaser must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers’ warranties for exported goods may vary or even be null and void. If you have questions, please inquire.

Disclaimer of Liability

In no event shall CerTek be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortious actions, all arising out of or in connection with the use, copying, or display of the contents of this site.

U.S. Government Restricted Rights Legend

When licensed to a U.S., State, or Local Government, all Software produced by CerTek is commercial computer software as defined in FAR 12.212, and has been developed exclusively at private expense. All technical data, or CerTek commercial computer software/documentation is subject to the provisions of FAR 12.211 – “Technical Data”, and FAR 12.212 – “Computer Software” respectively, or clauses providing CerTek equivalent protections in DFARS or other agency specific regulations. Manufacturer: CerTek Software Designs, Inc., 507 South Paula Dr., Dunedin, FL 34698-2032.

Sales & Return Policy

All sales of CerTek products and services shall be subject to CerTek’s “Terms of Sale“.

Use of Personally Identifiable Information

Information submitted to CerTek through this website is governed according to CerTek’s “Privacy Policy“.


CerTek may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages of this website.

Terms of Sale

For general legal notices and disclaimers, see our “Legal Notices“.

We reserve the right to examine your order for inconsistencies, and we may call or email you for verification. For large orders, we may require you to send or fax us a signed order confirmation.

All pricing is subject to change without notice. For all prices, products, and offers, CerTek reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. All prices are in US dollars. All payments must be in US dollars.

CerTek may revise these Terms at any time by updating this posting. You should visit this page from time to time to review the then-current Terms because they are binding on you.

Payment Options

Our Sales Department can accept the following forms of payment: Visa, MasterCard, Discover Card, American Express, Checks, & Cash. For a select few we do occasionally offer net terms with an approved application and credit card guarantee. Please see your sales representative for details. CerTek does not store your credit card information in a retrievable format, however, a token for your card for subsequent orders may be stored. All of our credit card systems are PCI-DSS validated.

Our eCommerce site accepts the following forms of payment: Visa, MasterCard, Discover Card, American Express, Paypal, Net Terms (if you have an existing account established), and Card on File (if you have one). The processing of your order may be delayed if you choose Net Terms or Card on File and your account is not active or you do not have a card on file with us. All of our credit card systems are PCI-DSS validated.

All sales are subject to the following Return Policy:

Return Policy

  • All of our products, unless explicitly sold as used goods, are covered by warranties against manufacturing defects from their respective manufacturers or from CerTek, for at least 1 year from the date of purchase.
  • You may return ARTISAN SOFTWARE within 30 days of the date received, for any reason, for a full refund less $75 restocking fee. This special refund policy does not apply to other merchandise.
  • You may return DEFECTIVE merchandise or merchandise DAMAGED IN SHIPMENT, for replacement, repair, or credit toward future purchases. If damaged in shipping, please refuse delivery or inform the carrier at the time of delivery, and return within 15 days. You are encouraged to unpack and test all equipment upon receipt; certain electronic components can suffer damage that is not obvious upon visual inspection.
  • You may return unused NON-DEFECTIVE merchandise, within 30 days of delivery and with prior approval, for exchange or credit only (no refunds), provided such merchandise is a regularly stocked item and was not specially ordered or customized. Returns of non-defective merchandise are subject to a minimum 15% restocking fee unless completely unopened; this fee may vary depending on the condition of the returned merchandise; some merchandise can only be accepted if unopened.
  • After 30 days from the date of delivery, all sales are considered final, and no returns will be allowed.
  • ALL RETURNS must be accompanied by an RMA (Return Merchandise Authorization) number, obtained from our Sales Department at 877-723-7835 or, and must be shipped freight prepaid.
  • Returned merchandise must be complete and PACKED IN ORIGINAL PACKING MATERIALS.
  • We strongly recommend you fully insure your return shipment and that you use a carrier that can provide you with proof of delivery. We cannot issue credit for items lost or damaged in return shipment.
  • All shipping, handling, and labor charges are non-refundable