KNOWLEDGE BASE

Access our Knowledge Base. Search for step-by-step tutorials related to your situation. Find your answer in just a few steps.

WHAT’S NEW IN ARTISAN?

With each upgrade, our “What’s New” articles are updated to show you recent features and updates for each version. Please click the links below to view each version’s updates.

4.7 What’s New

4.6 What’s New

4.5 What’s New

CONNECT WITH YOUR COMPUTER TO A TECHNICIAN

Are you working with a CerTek Support Technician who has requested to connect to your computer (PC or Mac)?

Click HERE to complete the connection.

SEND FILES TO A TECHNICIAN

Please complete this form below to submit your files for technical support, data conversions, logos, etc.

To submit backup files, please scroll down to the “Backups” section.

If you were not requested to send files by a support technician, make sure this is clearly associated with an existing open support ticket, or contact us immediately afterward so we can open a ticket. We cannot process files without an open support ticket.

You can use this form to send us one or more files. If you’re sending multiple files (or a single large file that isn’t already compressed), it’s best to first “zip” them up into a single compressed zip “archive” file, using a tool like WinZip or JustZIPit, or with “Send To Compressed Folder” in Windows operating system.

Max. file size: 20 MB.

BACKUPS

We cannot stress enough the importance of daily (at least weekly) backups of your Artisan Data. Backing up data is easy, and usually fast. Please call and ask for FREE assistance with this crucial task.

To submit your backup files to us, please click the button below.

Toll Free within the US:

(877-723-7835)
877-7CERTEK

Worldwide

+1 727 738 8188

Monday – Friday
9:00 AM to 6:00 PM EST
Saturday
10:00 AM to 5:00 PM EST

You will immediately be put in line for the next available technician.

CALLING AFTER HOURS?

Calls are routed to an answering service. 
Leave a message with a live operator and we will call you back on the next business day.

SEND US AN EMAIL

sales@certek.com
Please put your company name in the subject line of the email.